Audials Online Support

FAQ, Descriptions, Videos, Forum and E-Mail-Support

Audials

Free Customer Online Support

Audials offers you many options to help you find the answers to your questions - all completely for free.

Audials offers free online support, including various sources of information to help answer your questions and solve any issues that should arise:

Downloading and trying out the demo version

Get the Audials demo version here! Find out which product edition is the right one for you.

Try Before You Buy

In addition to the money back guarantee, prospective buyers also have the option of trying out certain features of Audials Software.

Download demo version

Demo limits


Which product is the right one for your needs?

Product and feature comparison table

Are you having issues with payment or the license key?

Are you still waiting for your license key? Or have you lost your license key?

Did you purchase the software here? Is there an issue with payment? Did you not receive an email with the license key?

Digital River element5 customer center

Did you lose your license key?

Did you lose your license key or did your hard drive break down?

Receive your license key via email

Online help, FAQs, tips & tricks

We’re helping you help yourself. Check out this section to see if your issue is listed. Oftentimes many issues can be solved by reading the additional information contained in this section.

First Steps

Questions and answers on software installation, updates, use and troubleshooting.

General FAQ

Online help detailing the features and functions of Audials software

Here you can find lots of explanations and step-by-step instructions for important program features.

Online Help Audials 11

Online Help Audials 10

Online Help Audials 9

Instructions for recording online videos

To better understand the features and functions, as well as to get the most out of our software more quickly, we have put together detailed instructions to simply and concisely explain the most important features and functions.

Record online videos

Online help: Avoiding skips and stuttering in videos

A Video or Movie can not be recorded?

You can inform us about the depending platform and video service without using the Forum or Email by using the special form.

Contact form for Problems with Video recording of Webvideos and Video-on-demand-services

Are you having issues converting music, videos or movies?

Questions and answers for converting media data.

Converter FAQ

Were you unable to find an answer, so far? You can find additional support here.

To better support you, we offer assistance to all of our customers in the forum, via the contact form or via email.

Help in the forum

Users helping other users. Simply register in the forum to be able to contact other users and profit from the assistance of experienced users:

Audials Forum

Search & Record Plugin Forum

A Video or Movie can not be recorded?

You can inform us about the depending platform and video service without using the Forum or Email by using the special form.

Contact form for Problems with Video recording of Webvideos and Video-on-demand-services

Support contact form

We do not offer any telephone hotline services. For questions and issues that are not able to be solved in the online help section or by searching the forum or posting your issue in the forum, we offer free assistance via a standardized contact form:

Support Contact Form

Please note:

We offer support free of charge and will attempt to answer your questions as soon as possible. We only offer assistance for issues via this contact form. No questions can be answered and no issues resolved via any other channel or via any other contact forms. We apologize for any inconvenience.

Comparison overview of Audials software editions with its functions
Shop Audials
One

Audials Radiotracker
Audials
Tunebite Platinum

Audials
Tunebite Premium

Audials
Moviebox

Audials
Mediaraptor

Audials
Light

Music and More
Radio
JA JA



NEIN
Music Search
JA



JA
Music Wishes
JA JA




Podcasts
JA JA



JA
Music Television
JA JA



JA
Streaming
Save Music
JA
JA JA
JA
Save Video
JA
JA
JA JA
Universal Converter
Converter (Audio)
JA
JA JA


Converter (Video)
JA
JA
JA

Copy DVD
JA
JA
JA

Media Center
Music
JA JA JA JA JA JA JA
Movies & Entertainment
JA JA JA JA JA JA JA
Alle Media Files
JA JA JA JA JA JA JA
Playlist
JA JA JA JA JA JA JA
Try without registration and have a first look

System requirements for Audials software

Windows 8, Windows 7, Vista, XP (with SP2) 
1 GHz CPU
1 GB hard drive space
1 GB RAM
DSL internet access

Audials software runs with Parallels and installed Windows 7 on MacOS.


Audials
One
Audials Radiotracker
Audials
Tunebite

Audials
Moviebox
Audials
Mediaraptor
Demo versions with certain limits offer a good start to get to know the software
Music Recording Demo Limit (Music files)
25 25     25
Video Recording Demo Limit (Videos) 25   25 25 25
Audio Conversion Demo Limits (Minutes) 2   2    
Video Conversion Demo Limits (Minutes) 10   10 10  
VCD Conversion Demo Limits (Minutes) 2   2 2  
Screen Recording Demo Limits (Minutes) 10   10 10 10
DVD Conversion Demo Limits (Minutes) 10   10 10  


Audio File Formats for PC, Smartphone, Tablet, Apple iPhone / iPad / iPod and all mobile devices
  Audio
Input WMA (DRM copy-protected)
M4P M4B (DRM copy-protected)
MP3 MP2
WMA WMA Pro
OGG (Vorbis)
AAC MPEG-4 AAC
AAX (Audio book) WAV
FLAC
AIFF (Apple)
AC3 (Dolby Digital)
AU (Sun Microsystems) (Audials Tunebite Platinum)
Output MP3
WMA WMA Pro
OGG (Vorbis)
MPEG-4 AAC
AAX (Hörbuch)
WAV
Customizable video output profiles


Video File formats for PC, Smartphone, Tablet, Apple iPhone / iPad / iPod and all mobile devices


  Video
Input WMV (DRM copy-protected)
M4V (DRM copy-protected)
WMV (wmv7 / wmv9)
M4V MP4 (mpeg 4)
AVI
XVID DIVX 3ivx
MPEG MPG (mpeg 1 + 2)
MOV (Quick time)
FLV (Flash Video)
DV (Digital Video)
H.264
MKV
Output WMV (wmv7 / wmv9)
MP4 (mpeg 4)
AVI
XVID
3GP
MKV
WebM
Customizable video output profiles