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Customer Care Center of Digital River element 5

Learn how to record music and videos from websites with Audials One. How-to instructions

It is important to us that your questions are answered quickly. We have put together sets of frequently asked questions that may be of help to you:

License Recovery - License and software archive, plus licensing policies and product upgrade FAQ.

General FAQ - Offers information regarding installing and updating, as well as using and troubleshooting your product.

Converter FAQ - Covers issues regarding copy-protected files and using the Converter view.

Getting started with AudialsOne - Learn step-by-step how to use AudialsOne and its Tabs.

Online Help - Descriptions and step-by-step instructions for important product features.

Still can't find what you need in our FAQ? Register with our online support forum to get in touch with many expert users, ready to share their knowledge with you:

Audials Forum

Search & Record Plugin Forum

You can retrieve your license information and a download link to the best version of your purchased software here:

License recovery

We offer our customers support for cases that are not answered neither in FAQ nor in the forum. We will do our best to reply to your queries quickly.

Support

We would like to avoid pricy telephone hotline support, hence we are unable to process support requests through other means. We request you to send your queries only through the above standardized form. We thank you for your cooperation.