Apple™ iTunes™ Help Site
Find answers and solutions to the most asked questions regarding Apple iTunes™
On this page you will find two chapters that can help you solve some of the problems you might be experiencing with your iTunes™ account. Chapter one offers a description on how to convert iTunes™ movies and HD videos as your private copy for your personal use and how you can transfer them to your other devices at home and to go. In chapter two you will find the iTunes™ FAQ with solutions for the most important problems. Please go on with reading:
1) Learn how to convert M4V iTunes™ videos to MP4
Please find attached a how to description on how you can convert iTunes™ M4V videos to MP4 and multiple other formats
*Open iTunes™ and download the desired video files from the iTunes™ store.
Open Audials Moviebox and switch to the “Converter” view located in the “Universal converter” section.
Go back to iTunes™ and select the M4V files you want to convert. Drag and drop them to the “Converter” view in Audials.
Choose the MP4 file format from “Format”. The default setting is “Universal, videos for PC”, but other predefined profiles are also available, for example for iPod or iPhone.
For fine adjustments or selecting a profile that is not pre-configured, simply click the button below "Video files to:". You will then see a menu containing several output formats (3GP, AVI, MPEG4, WMV) and a a large selection of available target devices (like Apple, Android Phones, BlackBerry, Gaming Hardware etc.) you can make your selection from.
Click the “Start” button. Follow the steps in the pop up box to configure the playback device if necessary and continue the conversion. The progress will be displayed in the “Converter” view, next to the files.
The converted iTunes™ files will show up in the Audials player on the right side of your screen after the conversion is complete.
You can now play the files with Audials or drag and drop them into another application or Windows Explorer to export them.
The best TV shows whenever you want them
With Apple iTunes™ you've got access to top HD TV shows like Games of Thrones, Falling Skies, The Newsroom, Downton Abbey, Breaking Bad, Mad Men, Mixology, The Killing, Pretty Little Liars, Teen Wolf, Copper, Burn Notice, Necessary Roughness, 2 Broke Girls, Mike & Molly, Royal Pains, Person of Interest, Hannibal, Doctor Who, Revolution, Merlin, Bates Motel, Scandal, Psych, True Blood, Dexter, Vikings, The Walking Dead, Modern Family, Defiance, Awkward, Elementary, How I Met Your Mother, The Big Bang Theory, Glee, Supernatural or New Girl.
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2) Help Desk Support
Find answers and solutions of the most asked questions regarding Apple iTunes™
Apple iTunes™ is a free application which lets you organize and play your digital files on both your PC and Mac and is able to sync your media with various Apple devices like the iPod, iPhone, iPad and Apple TV. At the same time, iTunes™ acts as an online store where you can explore through a massive collection of music and videos, providing you thus everything you need for your entertainment. We were frequently asked for help regarding both iTunes™ and our software so please find solutions and answers to the most common issues by taking a look at the following FAQ:
How can I transfer my iTunes™ playlist to another computer?
There are several methods you can use to transfer your iTunes playlists from one computer to another. Home Sharing is probably the easiest. Using an external drive requires additional hardware but has the benefit of backing up your iTunes™ library. Transferring purchases allows you to do the transfer as well and it works on purchased iTunes content only. Windows Migration Assistant has the advantage of moving all your data, not only iTunes movies and music, but it does so exclusively from a Windows PC to a Mac. And last but not least, backing up your iTunes™ data on CDs or DVDs can also secure a transfer between computers. You can find step by step instructions on how each of these methods can be completed on the Apple iTunes™support page.
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How can I play purchased iTunes™ music and movies with other media players?
Generally, iTunes™ movies and music come in formats which are not recognized by other media players. iTunes™ music is in AAC format (i.e. M4P, M4A) and iTunes™movies and videos are MOV or M4V files. In order to use these types of files with other players, first you need to convert them to a compatible file format.
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How can I switch my iTunes™ account from one computer to a new one?
One iTunes™ account can be used on 5 different computers. If you already reached the limit and want to have access to your iTunes library on a new computer, you need to deauthorize one of the 5 computers previously used and authorize a new one. This can be done by opening iTunes™, going to “Store” and choosing “Deauthorize this Computer”. To authorize the other computer, follow the same steps but click “Authorize this Computer” instead. Copy your iTunes™ library from the old computer to the new one afterwards and you are done.
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What is iTunes™ Plus?
iTunes™ Plus is an iTunes™ component which allows you to purchase music from the iTunes™ Store. iTunes™ Plus music is encoded in twice the audio quality of protected items (256 kbps AAC) and can be burned to CDs, synced to all available Apple devices and played on any Mac or Windows PC. The price for one iTunes™ Plus music file ranges from 0.69 UDS to 1.29 USD.
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How can I upgrade all my music files to iTunes™ Plus?
You can upgrade your iTunes™ files by clicking the “Buy” button located to the right of each track. This will replace your previously purchased music files with iTunes™ Plus versions. All updates available will be displayed on the “Upgrade to iTunes™ Plus” page.
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I hit an album download by mistake in iTunes™, is there any way that I can fix this and get my money back?
Accidental iTunes™ purchases are not refunded by Apple. The only way you can get your money back is to prove there is an actual problem with the purchased iTunes content.
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Are there any free iTunes™ movies or TV shows available?
Yes, iTunes™ does offer a limited number of movies and TV shows you can watch for free. If you open iTunes™ on your computer, go to the iTunes™ Store and look for the “Free on iTunes™” section in the “Quick Links” box, you will find a selection of free iTunes™ music, videos, movie featurettes and podcasts, plus a choice of books and free iTunes™ apps you can take your pick from. Additionally, all content on iTunes™ U is free.
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Is there a way to sync my iTunes™ playlists with an Android phone?
Yes, syncing iTunes™ libraries to an Android device is possible. Generally, iTunes™ does not allow syncing with non Apple devices (syncing iTunes™ with an iPod, iPad or iPhone should not raise any difficulties) but using a 3rd party software/app should solve the issue. DoubleTwist is a popular app which enables iTunes™ to Android syncing. It runs both on your Android device and on your computer and has the advantage of being easily manageable. However, this is a paid software. Salling Media Sync is also capable of transferring iTunes™ playlists, music and podcasts to mobile devices and is free for basic use. TuneSync, Easy Phone Tunes, iSyncr and Music WithMe are also known to facilitate iTunes to Android syncing.
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How can I sync iTunes™ with my iPhone or iPad?
You can sync your iOS device with iTunes™ using either a USB cable or your wireless connection (both your computer and Apple device have to be on the same Wi-Fi network). iTunes™ content can also be handled using the iCloud. If you upload your iTunes™ movies and music to the Cloud you can stream and use them afterwards on any of your iOS devices. The Apple support page offers step by step instructions on how to sync iTunes™ to your iPhone, iPad, iPod for all the methods listed previously.
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How can I stop iTunes™ from automatically adding songs to my library?
Any song you play with iTunes™ will be automatically added to the iTunes™ library. Open your music files with another program and make sure iTunes™ is not set as your default media player (you can check this by opening iTunes™, going to “Edit” – “Preferences” and opening the “Advanced” tab).
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I am having problems syncing my iPad/iPod/iPhone with iTunes™, how can this be fixed?
There are a couple of things which should be taken into account if you are experiencing problems syncing your iPad, iPod or iPhone with your iTunes™ account: first, make sure your iTunes™ version is up to date, sometimes iPad, iPod, iPhone syncing problems may be caused by an outdated version. Secondly, check your firewall settings, they might be blocking iTunes™from connecting and working properly. Disable your security software temporarily and try to sync iTunes™ with your iPad again. If this is not the issue either, you might want to check the format of your files. Not every music and video format is accepted by Apple. Most common formats which can be downloaded into iDevices are AAC, MP3, MP4, so if you are trying to upload a different format, you may undergo some syncing difficulties. USB connection or a corrupted hard drive can also result in syncing problems.
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Movies and videos from iTunes™ are copyrighted. Any redistribution of them without the consent of the copyright owners may be a violation of the law in most countries, including the USA. Audials AG is not affiliated with iTunes™, nor the company that owns the trademark rights to iTunes™. This page is provided for compatibility purposes only, and in no case should be considered an endorsement of Audials Software products by any associated 3rd party. Apple iTunes™