Sky go™ Help Site

Find answers and solutions to the most asked questions regarding Sky go™

On this page you will find two chapters that can help you solve some of the problems you might be experiencing with Sky go™. In chapter one please find a description on how to record the HD video streaming of Sky go™ as your private copy for your own use and to convert the videos and movies for your other devices at home and to go. In chapter two you will find a Sky go™ FAQ with solutions for the most important problems. Please go on with reading:

1) Learn how to record Sky go™ Streaming Videos

Learn with only 3 easy steps how you can record HD Video Streams from Sky go™ for your private Use with Audials Moviebox

Step 1: Start Audials Moviebox and switch to Save Video

Start Audials Moviebox Windows software and switch to the “Save video” view located in the “Streaming” section. Select the profile with the desired video file format from “Format” on the downside of your screen.

Step 2: Click the Recording Button and start the Cinema Now™ Video

Click the “Video recording” button and in the appearing dropdown-menu click on "Select recording tool" and "Select automatically". Open go.sky.com in your browser and select the video that you want to record. The recording of the video stream will start directly when playing the video. Make sure the video is played in original size so that the best possible quality can be achieved. Your progress of the recording will be displayed in the control window.

Step 3: Video is automatically saved and ready for playback

When the recording of the video stream is complete the video will be transferred to the Audials playlist on the right side of your screen. The Sky go™ video streaming can be recorded and saved in the video file formats MP4, WMV, AVI, 3GP or others. The Audials Windows software will tag the file afterwards. You can now play the video with Audials or drag and drop it into another application or Windows explorer to export it.

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2) Help Desk Support

Find answers and solutions to the most frequently asked questions regarding Sky go™

About Sky go™

Sky go™ offers Sky™ Sports, Sky™ Movies, entertainment channels and kids' TV live on mobile, laptop, selected tablets or Xbox 360, wherever you are in the UK & Ireland with a Wi-Fi, broadband or 3G connection. Sky go™ can be used on a wide range of different devices (on up to 2 at the same time) and all this at no extra cost for Sky™ TV customers depending on your TV package. Please find solutions and answers to the most common issues by taking a look at the following FAQ:

What can I do with Sky go™?

1.) Watch live Sky™ Sports on the go on your iPad, iPhone or selected Android smartphones (Sky Sports 1 & 2 required).
2.) Watch amazing movies on demand with 100s to choose from (Sky™ Movies 1 & 2 required).
3.) Catch up on your favourite shows from Sky™ Atlantic, Sky1, Sky™ Living and Sky™ Arts.
4.) Rent a movie on your laptop in the new Sky™ Store. It's open to all Sky™ TV customers.

What is the difference between Sky go™ and Sky go™ Extra?

Sky go™
Type of devices: Laptops, mobiles, selected tablets and Xbox
Number of devices: Up to 2 devices
Type of usage: Streaming only  
Streaming usage: Both devices at the same time  
Download usage: Only available with Sky go Extra  
Price: Included as standard  

Sky go™ Extra
Type of devices: Laptops, mobiles, selected tablets and Xbox
Number of devices: Up to 4 devices
Type of usage: Streaming and downloading*
Streaming usage: Any 2 devices at the same time
Download usage: Any 4 devices at the same time
Price: £5 extra per month

*Downloading only available on laptops, mobiles and selected tablets

How do I set up Sky go™?

...on my Android Smartphone?

1. Set up your device:  Go to the Google Play Store, download the free Sky go™ app and follow the simple instructions.
2. Sign in or sign up:  To start using Sky go™ just log in using your Sky™ iD. If you don’t have one yet, you can sign up now.
3. Start watching:  Once you've signed in you’re ready to Go.


...on my Laptop?

1. Go to the website:  Sky™ customers simply go to skygo.com
2. Sign in or sign up:  To start using Sky go™ just log in using your Sky™ iD. If you don’t have one yet, you can sign up now.
3. Start watching:  Once you've signed in you’re ready to Go.

...on my on my iPhone/iPad?
1. Set up your device:  Go to the iTunes store, download the free Sky go app and follow the simple instructions.
2. Sign in or sign up:  To start using Sky go™ just log in using your Sky™ iD. If you don’t have one yet, you can sign up now.
3. Start watching:  Once you've signed in you’re ready to Go.

Which devices are Sky go™ supported?

Operating System (OS)
• Microsoft Windows 7
• Microsoft Windows Vista (32-bit)
• Microsoft Windows XP with Service Pack 3

Web browser
• Internet Explorer 8 or above
• Firefox 3.5 or above
• Safari 4.0 or above

Hardware specifications
• Windows X86 or x64 1.6 gigahertz (GHz) or higher processor
• 512MB of RAM minimum

Additional software requirements
• Microsoft Silverlight (free browser plug-in)

In which countries do I have access to Sky go™ UK?

You can use your Sky go™ UK account within the UK and Ireland. If you want to watch Sky go™ abroad and outside this area, there is an appropriate service available on viewtvabroad. Another opportunity which is advised by Sky go™ users is to create a VPN account with a convenient IP for the particular country you are currently in.

Please note

Movies and videos from go.sky.com are copyrighted. Any redistribution of them without the consent of the copyright owners may be a violation of the law in most countries, including the USA. Audials AG is not affiliated with Sky go™, nor the company that owns the trademark rights to Sky go™. This page is provided for compatibility purposes only, and in no case should be considered an endorsement of Audials Software products by any associated 3rd party. Skygo™