Ustream™ Support Page

Step by step tutorial on how to stream, download, record and convert HD videos from Ustream™

Audials

Ustream™ Help Site

Find answers and solutions to the most asked questions regarding Ustream™

On this page you will find two chapters that can help you solve some of the problems you might be experiencing with your Ustream™ account. In chapter one please find a description on how to record the HD video streaming of Ustream™ as your private copy for your own use and to convert the videos and HD movies for your other devices at home and to go. In chapter two you will find the Ustream™ FAQs with solutions for the most important problems. Please go on with reading:

1) Learn how to download & record Ustream™ online streaming videos

Please find attached a how to description to record HD video streamings from Ustream™ for your private use

Best way to capture, download and record Ustream™ HD videos
Close all browser windows and start Audials Moviebox. Switch to the "Save Video" view located in the "Streaming" section.

Close all browser windows and start Audials Moviebox. Switch to the "Save Video" view located in the "Streaming" section.

Choose the profile with the desired file format from “Format”.

Click the “Video recording” button. Choose the "Pick videos" option from the drop down menu. Next, depending on which browser you are using, click either the "Record from Chrome" or "Record from other browser/program" button.

Click the “Video recording” button. Choose the "Pick videos" option from the drop down menu. Next, depending on which browser you are using, click either the "Record from Chrome" or "Record from other browser/program" button.

Open Ustream.com in your browser and play the video you would like to record. 

Click the rectangular "Record now" button which appears in the browser on top of the video at the exact point you want the recording to begin. 

Click the rectangular "Record now" button which appears in the browser on top of the video at the exact point you want the recording to begin. 

After the recording is complete, the video will show up in the Audials player on the right side of your screen.

You can now play the video with Audials or drag and drop it into another application or Windows Explorer to export it.

You can now play the video with Audials or drag and drop it into another application or Windows Explorer to export it.

Audials in 120 Seconds - Record Video Streaming Services

Video

Easily learn how to record Ustream™ and other HD video streaming services by watching our Audials-in-120-seconds video. After recording you can directly watch the video on your PC or convert it in every format you desire.

Audials Moviebox at a Glance: Tons of Options and Lots of Convenience at the Best Price

DownloadDownload

For its core functions Audials software has received accolades regularly from trade publications and is therefore beloved by millions of users around the globe. Furthermore, Audials software provides its users with a high degree of convenience and additional functions at no extra charge. Get on board today!

Buy now!Buy now!

Windows 8.1, 8, 7, Vista and XP

Audials software offers the latest technology and makes the most of all the benefits of the Microsoft operating systems, enabling ease-of-use with optimized user interfaces for Windows 8.1, 8, 7, Vista and XP on any device.

Record and save video streams
High-performance video recording technology combines network sniffers and direct access to graphic cards
Videos are saved without a reduction of quality compared to the source
Easy to use via micro recording windows for every video
Perfect for video streams, online movie stores, media centers and video portals
Record and save all Apple iTunes' videos
Record user-defined picture sections as videos
Videos can be converted into suitable formats for any device after recording
Optional recording of audio tracks as MP3 files available
Convert video files and copy DVDs
Import all major video files for converting
Export video formats include WMV, MP4, MPEG4, AVI, 3GP and H.264
Converts video files as well by playing those files and automatically re-recording them from the screen
Extracts audio tracks from videos as audio files
7 universal profiles for easy configuration
Over 100 device profiles ensure optimized video output for all major playback device types
Optimizes files for PC, Mac, smartphone, tablet, iPhone, iPad, Xbox, PS3, PSP, Nintendo DS and many others
Batch conversion and automatic shut-down after completion of task available
Reads and converts DVDs directly, convenient partial-automatic selection of main film and language
Problematic DVDs can be copied by playing those files and re-recording them
Converts any DVD to the correct format for tablets, smartphones and netbooks
Enjoy your media anywhere with the media center, on your smartphone or with cloud storage
Convenient player with playlist management functions and graphic cover display
Various displays available according to artist, genre, etc.
Displays for beginners and experts available with configured information columns
Matching playlists for similar artists and genres generated automatically
Supports YouTube links and videos in playlists
Dual-device display enables flexible transfer from and to a wide-variety of devices and file locations
Optimized for Android smartphones, direct browsing and using playlists etc.
Compatible with iPhone / iPad / iPod and iTunes, perfect for filling up Apple hardware
Memory display for all devices
Copying in the background
Preconfigured for TelekomCloud, Dropbox, Microsoft Skydrive and many more
Automatic Internet searches for missing ID3 tags, album artwork and song lyrics
High-performance tag editor, easy drag-and-drop tagging available
Convenient creation and wireless uploading of customized ringtones for cell phones and smartphones

2) Help Desk Support

Find answers and solutions of the most asked questions regarding Ustream™

Ustream™ is one of the largest live interactive broadcasting platforms allowing anyone with an internet connection to start broadcasting and share their video streams with friends, family and even fans. Ustream™ broadcasts range from major political events to concerts or conferences, movie premiers, sporting events and interactive games. We were frequently asked for help regarding both our software and Ustream™ so please find solutions and answers to the most common issues by taking a look at the following FAQ:

How do I broadcast on Ustream™?

Answer
Ustream offers several ways of broadcasting. First, you can use the browser-based Web Browcaster which uses Adobe’s Flash Player. For a higher quality, use the free Ustream Producer, Adobe’s Flash Media Live encoder or Ustream Procer Pro  ($199). Broadcasting from a mobile device is also possible, but the quality and speed will generally be slower, as a wired connection is much more stable. For best results it is recommended to use a wired Ethernet connection.
Keywords: Ustream broadcast, web broadcaster, Adobe Flash Player, Ustream Producer, Ustream Producer Pro, broadcast from mobile, wired connection, wired Ethernet, broadcasting quality

Answer

Ustream™ offers several ways of broadcasting. First, you can use the browser-based Web Browcaster which uses Adobe’s Flash Player. For a higher quality, use the free Ustream™ Producer, Adobe’s Flash Media Live encoder or Ustream™ Procer Pro  ($199). Broadcasting from a mobile device is also possible, but the quality and speed will generally be slower, as a wired connection is much more stable. For best results it is recommended to use a wired Ethernet connection.

Ustream™ broadcast, web broadcaster, Adobe Flash Player, Ustream™ Producer, Ustream™ Producer Pro, broadcast from mobile, wired connection, wired Ethernet, broadcasting quality

How to broadcast an audio only stream

Answer
To only broadcast an audio stream only, the first thing you need to do is to uncheck the “video broadcast” box in the Ustream broadcast console. The best way is to use an audio line-out to connect your computer’s audio input. You will need to have these connected before you open your broadcast console. You can also use free programs, such as Soundflower for Mac OS to route audio signal internally from one app to another. If you have a PC, you can set your audio to stereo or wave out mix: Open your volume control, go to ‘Options’, then to ‘Properties’, and make sure that ‘Wave Out’ or ‘Stereo Mix’ is checked.
Keywords: audio broadcast, audio stream, video broadcast, audio input, broadcast console, Soundflower, audio signal, stereo mix, Ustream audio broadcast, Ustream broadcast

Answer

To only broadcast an audio stream only, the first thing you need to do is to uncheck the “video broadcast” box in the Ustream broadcast console. The best way is to use an audio line-out to connect your computer’s audio input. You will need to have these connected before you open your broadcast console. You can also use free programs, such as Soundflower for Mac OS to route audio signal internally from one app to another. If you have a PC, you can set your audio to stereo or wave out mix: Open your volume control, go to ‘Options’, then to ‘Properties’, and make sure that ‘Wave Out’ or ‘Stereo Mix’ is checked.

audio broadcast, audio stream, video broadcast, audio input, broadcast console, Soundflower, audio signal, stereo mix, Ustream™ audio broadcast, Ustream™ broadcast

What is the difference between Premium Ustream™ membership and Pro?

Answer

Answe
If you are a Usteam Premium member, you are allowed to view online streams and browse the sites without seeing any banner ads. However, if you are a broadcaster, your viewers who do not have a Ustream Premium Membership will still see the ads.
A Pro Broadcasting membership does the opposite. Simply put, it allows you to broadcast without ads and is priced according to the number of viewers and to how long they are watching your stream. This is called “Viewer hours”. Say you are broadcasting for one hour. If you have 10 viewers watching your stream from beginning until the end, then you have ranked up 10 viewer hours.
Producer Pro is a desktop application which allows you to broadcast on Ustream and is not connected to seeing banner ads on your stream. The only way to get rid of the ads is to upgrade to Pro Broadcasting.
Keywords: Ustream Premium, Ustream Pro, Pro membership, Premium membership, Ustream member, stream, online stream, viewer, broadcast, watch online stream, viewer hour, banner ads, Producer Pro, upgrade Ustream,Answer

If you are a Usteam™ Premium member, you are allowed to view online streams and browse the sites without seeing any banner ads. However, if you are a broadcaster, your viewers who do not have a Ustream™ Premium Membership will still see the ads. A Pro Broadcasting membership does the opposite. Simply put, it allows you to broadcast without ads and is priced according to the number of viewers and to how long they are watching your stream. This is called “Viewer hours”. Say you are broadcasting for one hour. If you have 10 viewers watching your stream from beginning until the end, then you have ranked up 10 viewer hours.  Producer Pro is a desktop application which allows you to broadcast on Ustream™ and is not connected to seeing banner ads on your stream. The only way to get rid of the ads is to upgrade to Pro Broadcasting. 

Ustream™ Premium, Ustream™ Pro, Pro membership, Premium membership, Ustream™ member, stream, online stream, viewer, broadcast, watch online stream, viewer hour, banner ads, Producer Pro, upgrade Ustream™


Do I have to pay for one of the membership options to be able to broadcast on Ustream™?

Answer
Viewing and broadcasting on Ustream are free. Upgrading and paying for one of the Ustream membership options only gives you access to more advanced features.
Keywords: broadcast on Ustream, view stream, features, membership options, Ustream membership, upgrade Ustream

Answer

Viewing and broadcasting on Ustream™ are free. Upgrading and paying for one of the Ustream™ membership options only gives you access to more advanced features.

broadcast on Ustream™, view stream, features, membership options, Ustream™ membership, upgrade Ustream™

Ustream™ problems: my broadcast keeps disconnecting, what can I do to fix this issue?

Answer
One of the main reasons for disconnecting issues might be your internet connection. Outages, a slow connection or an overload of internet traffic can all create broadcasting problems on Ustream. Make sure your broadcast rate matches your connection. On mobile devices you may want to lower your bitrate to 200kbps to make sure viewers are able to keep up.
Keywords: Ustream disconnecting problem, Ustream problem, broadcasting problem, slow connection, internet traffic, broadcast rate, broadcast on mobile, Ustream on mobile

Answer

One of the main reasons for disconnecting issues might be your internet connection. Outages, a slow connection or an overload of internet traffic can all create broadcasting problems on Ustream™. Make sure your broadcast rate matches your connection. On mobile devices you may want to lower your bitrate to 200kbps to make sure viewers are able to keep up. 

Ustream™ disconnecting problem, Ustream™ problem, broadcasting problem, slow connection, internet traffic, broadcast rate, broadcast on mobile, Ustream™ on mobile


Please note
Videos from NBC.com are copyrighted. Any redistribution of them without the consent of the copyright owners may be a violation of the law in most countries, including the USA. RapidSolution Software is not affiliated with NBC™, nor the company that owns the trademark rights to NBC™. This page is provided for compatibility purposes only, and in no case should be considered an endorsement of Audials Software products by any associated 3rd party.

Please note

Videos from Ustream.tv are copyrighted. Any redistribution of them without the consent of the copyright owners may be a violation of the law in most countries, including the USA. Audials AG is not affiliated with Ustream™, nor the company that owns the trademark rights to Ustream™. This page is provided for compatibility purposes only, and in no case should be considered an endorsement of Audials Software products by any associated 3rd party. Ustream™