Ustream™ Support Page

Step by step tutorial on how to stream, download, record and convert HD videos from Ustream™

Audials

Ustream™ Help Site

Find answers and solutions to the most asked questions regarding Ustream™

On this page you will find two chapters that can help you solve some of the problems you might be experiencing with your Ustream™ account. In chapter one please find a description on how to record the HD video streaming of Ustream™ as your private copy for your own use and to convert the videos and HD movies for your other devices at home and to go. In chapter two you will find the Ustream™ FAQs with solutions for the most important problems. Please go on with reading:

1) Learn how to download & record Ustream™ online streaming videos

Please find attached a description on how to record HD video streamings from Ustream™ for your private use

Best way to capture, download and record Ustream™ HD videos
Start Audials Moviebox and switch to the “Save video” view located in the “Streaming” section.
Select the profile with the desired file format from “Format:” on the downside of your screen.
Click the “Video recording” button and in the appearing dropdown-menu click on the tile with the title “Ustream“.
Play the desired video on ustream.net and click the rectangular “Record now” button which appears in the small control window on top of the video at the exact point you want the recording to begin.
Your progress of the recording will be displayed on the control window “Select videos manually”.
When the recording is complete the video will be transferred to the Audials playlist on the right side of your screen.
You can now play the video with Audials or drag and drop it into another application or Windows explorer to export it.

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2) Help Desk Support

Find answers and solutions of the most asked questions regarding Ustream™

About Ustream™

Ustream™ is one of the largest live interactive broadcasting platforms allowing anyone with an internet connection to start broadcasting and share their video streams with friends, family and even fans. Ustream™ broadcasts range from major political events to concerts or conferences, movie premieres, sporting events and interactive games. We were frequently asked for help regarding both our software and Ustream™ so please find solutions and answers to the most common issues by taking a look at the following FAQ:

How do I broadcast on Ustream™?

Answer
Ustream offers several ways of broadcasting. First, you can use the browser-based Web Browcaster which uses Adobe’s Flash Player. For a higher quality, use the free Ustream Producer, Adobe’s Flash Media Live encoder or Ustream Procer Pro  ($199). Broadcasting from a mobile device is also possible, but the quality and speed will generally be slower, as a wired connection is much more stable. For best results it is recommended to use a wired Ethernet connection.
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Answer

Ustream™ offers several ways of broadcasting. First, you can use the browser-based Web Browcaster which uses Adobe’s Flash Player. For a higher quality, use the free Ustream™ Producer, Adobe’s Flash Media Live encoder or Ustream™ Procer Pro  ($199). Broadcasting from a mobile device is also possible, but the quality and speed will generally be slower, as a wired connection is much more stable. For best results it is recommended to use a wired Ethernet connection.

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How to broadcast an audio only stream

Answer
To only broadcast an audio stream only, the first thing you need to do is to uncheck the “video broadcast” box in the Ustream broadcast console. The best way is to use an audio line-out to connect your computer’s audio input. You will need to have these connected before you open your broadcast console. You can also use free programs, such as Soundflower for Mac OS to route audio signal internally from one app to another. If you have a PC, you can set your audio to stereo or wave out mix: Open your volume control, go to ‘Options’, then to ‘Properties’, and make sure that ‘Wave Out’ or ‘Stereo Mix’ is checked.
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Answer

To only broadcast an audio stream only, the first thing you need to do is to uncheck the “video broadcast” box in the Ustream broadcast console. The best way is to use an audio line-out to connect your computer’s audio input. You will need to have these connected before you open your broadcast console. You can also use free programs, such as Soundflower for Mac OS to route audio signal internally from one app to another. If you have a PC, you can set your audio to stereo or wave out mix: Open your volume control, go to ‘Options’, then to ‘Properties’, and make sure that ‘Wave Out’ or ‘Stereo Mix’ is checked.

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What is the difference between Premium Ustream™ membership and Pro?

Answer

Answe
If you are a Usteam Premium member, you are allowed to view online streams and browse the sites without seeing any banner ads. However, if you are a broadcaster, your viewers who do not have a Ustream Premium Membership will still see the ads.
A Pro Broadcasting membership does the opposite. Simply put, it allows you to broadcast without ads and is priced according to the number of viewers and to how long they are watching your stream. This is called “Viewer hours”. Say you are broadcasting for one hour. If you have 10 viewers watching your stream from beginning until the end, then you have ranked up 10 viewer hours.
Producer Pro is a desktop application which allows you to broadcast on Ustream and is not connected to seeing banner ads on your stream. The only way to get rid of the ads is to upgrade to Pro Broadcasting.
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If you are a Usteam™ Premium member, you are allowed to view online streams and browse the sites without seeing any banner ads. However, if you are a broadcaster, your viewers who do not have a Ustream™ Premium Membership will still see the ads. A Pro Broadcasting membership does the opposite. Simply put, it allows you to broadcast without ads and is priced according to the number of viewers and to how long they are watching your stream. This is called “Viewer hours”. Say you are broadcasting for one hour. If you have 10 viewers watching your stream from beginning until the end, then you have ranked up 10 viewer hours.  Producer Pro is a desktop application which allows you to broadcast on Ustream™ and is not connected to seeing banner ads on your stream. The only way to get rid of the ads is to upgrade to Pro Broadcasting. 

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Do I have to pay for one of the membership options to be able to broadcast on Ustream™?

Answer
Viewing and broadcasting on Ustream are free. Upgrading and paying for one of the Ustream membership options only gives you access to more advanced features.
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Answer

Viewing and broadcasting on Ustream™ are free. Upgrading and paying for one of the Ustream™ membership options only gives you access to more advanced features.

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Ustream™ problems: my broadcast keeps disconnecting, what can I do to fix this issue?

Answer
One of the main reasons for disconnecting issues might be your internet connection. Outages, a slow connection or an overload of internet traffic can all create broadcasting problems on Ustream. Make sure your broadcast rate matches your connection. On mobile devices you may want to lower your bitrate to 200kbps to make sure viewers are able to keep up.
Keywords: Ustream disconnecting problem, Ustream problem, broadcasting problem, slow connection, internet traffic, broadcast rate, broadcast on mobile, Ustream on mobile

Answer

One of the main reasons for disconnecting issues might be your internet connection. Outages, a slow connection or an overload of internet traffic can all create broadcasting problems on Ustream™. Make sure your broadcast rate matches your connection. On mobile devices you may want to lower your bitrate to 200kbps to make sure viewers are able to keep up. 

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Please note
Videos from NBC.com are copyrighted. Any redistribution of them without the consent of the copyright owners may be a violation of the law in most countries, including the USA. RapidSolution Software is not affiliated with NBC™, nor the company that owns the trademark rights to NBC™. This page is provided for compatibility purposes only, and in no case should be considered an endorsement of Audials Software products by any associated 3rd party.

Please note

Videos from Ustream.tv are copyrighted. Any redistribution of them without the consent of the copyright owners may be a violation of the law in most countries, including the USA. Audials AG is not affiliated with Ustream™, nor the company that owns the trademark rights to Ustream™. This page is provided for compatibility purposes only, and in no case should be considered an endorsement of Audials Software products by any associated 3rd party. Ustream™