Vimeo™ Support Page

Learn how to stream, record, download and convert HD video clips from Vimeo™ with Audials Moviebox

Audials

Vimeo™ Help Site

Find answers and solutions to the most asked questions regarding Vimeo™

On this page you will find two chapters that can help you solve some of the problems you might be experiencing with your Vimeo™ account. In chapter one please find a description on how to download Vimeo™ HD videos as private copies for your own use and to convert the videos for your other devices at home and to go. In chapter two you will find the Vimeo™ FAQs with solutions for the most important problems. Please go on with reading:

1) Learn how to capture movies & download Vimeo™ videos

Please find attached a how-to description about how you can record Vimeo™ HD videos for your personal use

Vimeo™ Video Recording & Downloading Instructions
Close all browser windows and start Audials Moviebox. Switch to the "Save Video" view located in the "Streaming" section. 

Close all browser windows and start Audials Moviebox. Switch to the "Save Video" view located in the "Streaming" section. 

Select the profile with the desired file format from "Format".

Click the “Video recording” button. Choose the "Pick videos" option from the drop down menu. Next, depending on which browser you are using, click either the "Record from Chrome" or "Record from other browser/program" button.

Open Vimeo.com in your browser and play the desired video.

Click the rectangular “Download” button which appears in the browser on top of the video.
The video will now be downloaded and converted. The progress will be displayed next to it in the “Save Video” view.

Click the rectangular “Download” button which appears in the browser on top of the video.

The video will now be downloaded and converted. The progress will be displayed next to it in the “Save Video” view.

After the recording is complete, the video will show up in the Audials player on the right side of your screen.

You can now play the video with Audials or drag and drop it into another application or Windows Explorer to export it.

You can now play the video with Audials or drag and drop it into another application or Windows Explorer to export it.

Audials in 120 Seconds - Record Video Streaming Services

Video

Easily learn how to record Vimeo™ and other HD video streaming services by watching our Audials-in-120-seconds video. After recording you can directly watch the video on your PC or convert it in every format you desire.

Audials Moviebox at a Glance: Tons of Options and Lots of Convenience at the Best Price

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For its core functions Audials software has received accolades regularly from trade publications and is therefore beloved by millions of users around the globe. Furthermore, Audials software provides its users with a high degree of convenience and additional functions at no extra charge. Get on board today!

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Windows 8.1, 8, 7, Vista and XP

Audials software offers the latest technology and makes the most of all the benefits of the Microsoft operating systems, enabling ease-of-use with optimized user interfaces for Windows 8.1, 8, 7, Vista and XP on any device.

Record and save video streams
High-performance video recording technology combines network sniffers and direct access to graphic cards
Videos are saved without a reduction of quality compared to the source
Easy to use via micro recording windows for every video
Perfect for video streams, online movie stores, media centers and video portals
Record and save all Apple iTunes' videos
Record user-defined picture sections as videos
Videos can be converted into suitable formats for any device after recording
Optional recording of audio tracks as MP3 files available
Convert video files and copy DVDs
Import all major video files for converting
Export video formats include WMV, MP4, MPEG4, AVI, 3GP and H.264
Converts video files as well by playing those files and automatically re-recording them from the screen
Extracts audio tracks from videos as audio files
7 universal profiles for easy configuration
Over 100 device profiles ensure optimized video output for all major playback device types
Optimizes files for PC, Mac, smartphone, tablet, iPhone, iPad, Xbox, PS3, PSP, Nintendo DS and many others
Batch conversion and automatic shut-down after completion of task available
Reads and converts DVDs directly, convenient partial-automatic selection of main film and language
Problematic DVDs can be copied by playing those files and re-recording them
Converts any DVD to the correct format for tablets, smartphones and netbooks
Enjoy your media anywhere with the media center, on your smartphone or with cloud storage
Convenient player with playlist management functions and graphic cover display
Various displays available according to artist, genre, etc.
Displays for beginners and experts available with configured information columns
Matching playlists for similar artists and genres generated automatically
Supports YouTube links and videos in playlists
Dual-device display enables flexible transfer from and to a wide-variety of devices and file locations
Optimized for Android smartphones, direct browsing and using playlists etc.
Compatible with iPhone / iPad / iPod and iTunes, perfect for filling up Apple hardware
Memory display for all devices
Copying in the background
Preconfigured for TelekomCloud, Dropbox, Microsoft Skydrive and many more
Automatic Internet searches for missing ID3 tags, album artwork and song lyrics
High-performance tag editor, easy drag-and-drop tagging available
Convenient creation and wireless uploading of customized ringtones for cell phones and smartphones

2) Help Desk Support

Find answers and solutions of the most asked questions regardingVimeo™

Vimeo™ is a video sharing website where people can upload, share and watch videos. Founded in 2004, Vimeo™ was created by a group of filmmakers who started uploading their personal creations and, as time went on, it grew into a community of film and video enthusiasts sharing their own work and inspiring eachother. We were frequently asked for help regarding both Vimeo™ and our software please find solutions and answers to the most common issues by taking a look at the following FAQ:

How do I upload a video on Vimeo™?

Answer
Go to the upload page. Make sure to read the rules before starting the upload. You can only upload videos you made yourself. Once you are up to date with everything, hit the “Choose a Video to Upload” button, select the video you want to upload from your PC and click the “Choose” option. Your video will begin uploading on Vimeo (you will see a progress bar showing you how long the upload is going to take). Slower internet connections and large video files will take longer to upload. After the upload is ready, your video will go through a converting process.
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Answer

Go to the upload page. Make sure to read the rules before starting the upload. You can only upload videos you made yourself. Once you are up to date with everything, hit the “Choose a Video to Upload” button, select the video you want to upload from your PC and click the “Choose” option. Your video will begin uploading on Vimeo™ (you will see a progress bar showing you how long the upload is going to take). Slower internet connections and large video files will take longer to upload. After the upload is ready, your video will go through a converting process.

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Is Vimeo™ a free service?

Answer
Yes, Vimeo is a free service. However, Vimeo does have two paid options: Vimeo Plus (for $59.95 a year) and Vimeo Pro (for $199.00 per year) which offer extra features and are mainly addressed to businesses and companies who want an easy to use platform to host their commercial content.
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Answer 

Yes, Vimeo™ is a free service. However, Vimeo™ does have two paid options: Vimeo™ Plus (for $59.95 a year) and Vimeo™ Pro (for $199.00 per year) which offer extra features and are mainly addressed to businesses and companies who want an easy to use platform to host their commercial content.

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What does a basic Vimeo™ account include?

Basic Vimeo accounts offer:
500MB per week of upload space
1 HD video upload per week
Up to 10 video uploads per day
1 Channel, 1 Group, and 3 Albums
Ability to download converted files
Robust privacy controls
Basic embedding features
Huge street cred
(source: Vimeo.com)
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Basic Vimeo™ accounts offer:

- 500MB per week of upload space

- 1 HD video upload per week

- Up to 10 video uploads per day

- 1 Channel, 1 Group, and 3 Albums

- Ability to download converted files

- Robust privacy controls

- Basic embedding features

- Huge street cred

(source: Vimeo.com)

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What is Vimeo™ Plus?

Answer
Vimeo Plus is a paid service which offers extra tools and features. For $59.95 a year, Vimeo Plus adds 10 times more space for your online videos (5GB per week) and higher conversion quality to the mix. Additionally, you get unlimited HD embedding with various customizing options (you can control every aspect from the player, buttons, which websites are allowed to embed your video, what is shown at the beginning and at the end etc.) and an ad-free environment (however, even though you won’t see the banner ads, people who watch your online video and who aren’t Vimeo Plus members, will continue to see the ads.).
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Answer

Vimeo™ Plus is a paid service which offers extra tools and features. For $59.95 a year, Vimeo™ Plus adds 10 times more space for your online videos (5GB per week) and higher conversion quality to the mix. Additionally, you get unlimited HD embedding with various customizing options (you can control every aspect from the player, buttons, which websites are allowed to embed your video, what is shown at the beginning and at the end etc.) and an ad-free environment (however, even though you won’t see the banner ads, people who watch your online video and who aren’t Vimeo™ Plus members, will continue to see the ads.).

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What is the difference between Vimeo™ Plus and Vimeo™ Pro?

Answer
Vimeo Pro is intended for businesses and companies specifically. However, even though Vimeo Pro offers features that you will not be able to access with a Vimeo Plus account, it limits bandwidth and community involvement. If you are a business or want to upload commercial content on Vimeo, then Vimeo Pro is the option which most likely fits you. Vimeo Plus is made for individuals who want more features than they get with a basic Vimeo account (they are not allowed to upload commercial content though). Plus, there are differences regarding the storage space, video quality, presence of banner ads, HD upload and embedding, player customization, number of groups/channels/albums,  level of privacy and, of course, the price as well.
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Answer

Vimeo™ Pro is intended for businesses and companies specifically. However, even though Vimeo™ Pro offers features that you will not be able to access with a Vimeo™ Plus account, it limits bandwidth and community involvement. If you are a business or want to upload commercial content on Vimeo™, then Vimeo™ Pro is the option which most likely fits you. Vimeo™ Plus is made for individuals who want more features than they get with a basic Vimeo account (they are not allowed to upload commercial content though). Plus, there are differences regarding the storage space, video quality, presence of banner ads, HD upload and embedding, player customization, number of groups/channels/albums,  level of privacy and, of course, the price as well.

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How many videos can I upload at a time on Vimeo™?

Answer
You can upload up to 5 videos at a time on Vimeo as long as they stay within the upload limits. And make sure to upload only videos you created yourself; unlike other similar websites, Vimeo only allows personal creations.
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Answer

You can upload up to 5 videos at a time on Vimeo™ as long as they stay within the upload limits. And make sure to upload only videos you created yourself; unlike other similar websites, Vimeo™ only allows personal creations. 

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Are there any size limits when uploading a video on Vimeo™?


Answer
For members who only have a basic Vimeo account, the weekly limit is 500MB and can upload video files up to 500MB each. Vimeo Plus members are allowed to upload within a 5GB limit. However, you should always keep in mind that there are countless variables in video compression and sometimes the video compression will fail even if the file type is accepted by the Vimeo uploader.
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Answer

For members who only have a basic Vimeo™ account, the weekly limit is 500MB and can upload video files up to 500MB each. Vimeo™ Plus members are allowed to upload within a 5GB limit. However, you should always keep in mind that there are countless variables in video compression and sometimes the video compression will fail even if the file type is accepted by the Vimeo™ uploader.

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How can I download a Vimeo™ video?

Answer
To download  a Vimeo video, simply click the “Download” button located below the video, choose the version you would like to download and then right-click on the link.
If you don’t want that other be able to download your Vimeo videos, click the “Settings” button from under your video, select the “Privacy” tab and uncheck the “Download the video” box.
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Answer

To download  a Vimeo™ video, simply click the “Download” button located below the video, choose the version you would like to download and then right-click on the link. If you don’t want that other be able to download your Vimeo™ videos, click the “Settings” button from under your video, select the “Privacy” tab and uncheck the “Download the video” box.

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I have problems uploading and processing videos on Vimeo™, what can I do to fix them?

Answer
Problems uploading videos on Vimeo generally come from outdated browsers or Flash, slow internet connection and inaccurate compression settings. First of all, make sure everything is up to date and that you compressed your video with Vimeo’s recommended compression settings.  If you are still facing difficulties uploading your video, you should ask for a solution in the forum.
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Answer

Problems uploading videos on Vimeo™ generally come from outdated browsers or Flash, slow internet connection and inaccurate compression settings. First of all, make sure everything is up to date and that you compressed your video accordingly to Vimeo’s recommended compression settings.  If you are still facing difficulties uploading your video, you should ask for a solution in the forum.

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Please note

Videos from Vimeo.com are copyrighted. Any redistribution of them without the consent of the copyright owners may be a violation of the law in most countries, including the USA. Audials AG is not affiliated with Vimeo™, nor the company that owns the trademark rights to Vimeo™. This page is provided for compatibility purposes only, and in no case should be considered an endorsement of Audials Software products by any associated 3rd party. Vimeo™