Tunebite FAQ

1. Please do not rename our installer package and make sure that you have an internet connection (even if you are installing from a CD)

2. Please make sure that your Windows has all the latest(relevant to your system) updates installed.

3. Please also make sure that VBScripting is not switched off in your browser (Set the security settings in Internet Explorer -> Extras -> Internet options -> Security level-> Medium-high).

4. This error could also occur if the script is unable to initialize an ActiveX object (in this case the Wscript.Shell object) during runtime.

To resolve the problem, follow these steps:

a) In Windows XP:

   Go to Windows Start->Run and type:

   regsvr32 wshom.ocx
   regsvr32 scrrun.dll

   If the above does not help, or if you receive an error message when running the two commands above, then you may need to reinstall Windows Script 5.6 from Microsoft site. The download link is given below for Windows 2000 and XP systems:

Download Windows Script 5.6

 

b) For Vista:

Go to Windows Start->All Programs, click Accessories, right-click Command Prompt, and then click Run as Administrator. Type:

regsvr32 wshom.ocx
regsvr32 scrrun.dll

regsvr32 vbscript.dll
(In 64-Bit
regsvr32 C:\windows\SysWOW64\vbscript.dll)

5. Now please try the installation: first de-install the previous version(s). Reboot your computer and then download and install the latest version from our website.

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The installer that comes on the CD with your Boxed-Set requires a working internet connection to make sure that the installer on the CD is up-to-date and downloads any updates available on our server, if found required.

If you receive the above message, this could indicate that the installer on the CD could not access our server due to one of the following reasons:
- you are not connected to the internet at that time: please surf with Internet Explorer to make sure you have a working internet connection
- you use a proxy and the installer is not able to get through: please make sure that you have set-up the correct proxy settings in Internet Explorer even if your standard browser is not Internet Explorer. Our installer adopts these settings from Internet Explorer.
- you have a firewall/anti-virus software that prevents our installer from accesing the internet: please set-up your firewall/anti-virus software to allow access

Please check these settings and try the installation again

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When converting large videos, a very high performance of your PC is required. If your PC is not fast enough, frame drops can occur and that makes the video choppy and sometimes you might have only a black screen indicating that Tunebite could not capture anything. Please try the following:

1. If the original video you are trying to convert is of high resolution, you can try to reduce the resolution of the converted videos to reduce the load on your CPU. You can do this in the following way: Go to  "Options" -> "Unprotect" ->"Halve video resolution to improve performance for videos larger than:", and choose '320X240'.

2. Choose the profile WMV7 as the format to convert to, as this takes up less resources than other encodings. 

3. Convert only one video at a time 

4. Another reason for frame drops can be running applications in the background. Please close all other non-essential applications, and try the conversion with Tunebite again.

5. If your operating system is Vista, then please switch-off the aero feature in Vista and choose windows basic theme (please read the entry in our forum for a detailed description here) 

Please click here (scroll down) to see a sample of CPU performance required for certain resolutions.

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If you see only a green screen or a black screen on the converted videos, please try the following:

1. Please make sure you have the latest version of Tunebite and the player (iTunes or Windows Media Player, as the case maybe)

2. In iTunes options 'Playback', please check the options to playback videos in a separate window

3. In iTunes options 'Playback', disable crossfade and under 'View' choose hide artwork.

4. If your operating system is Vista, then please switch-off the aero feature in Vista and choose windows basic theme (Please read the entry in our forum for a detailed description here )

5. Open QuickTime, go to the Control Panel and turn on the 'Safe mode'

6. Please do not move or close any of the windows/applications while Tunebite is recording - best thing is to start the conversion and then leave the computer alone

7. Please check the hints on this thread for more help:

../../../forum/thread.php?postid=19676 

Please also try the hints provided in #3, especially if your videos are of high-resolution.

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This could happen if the computer is slow or when the CPU is under a heavy load due to other programs running on your computer.

- Please make sure you have the latest version of Tunebite and the player

- Make sure no other CPU-resource intensive program is running along with Tunebite

- Reduce the resolution of the converted video as suggested in FAQ #3 

- Choose the profile WMV7 as the format to convert to, as this takes up less resources than other encodings. 

- Convert only one video at a time

Please also try the hints provided in FAQ#4, especially if your videos are of the iTunes format.

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Tunebite might be using the original soundcard instead of the installed driver. In the Control Panel select manually the audio driver 'Tunebite High-Speed Dubbing' as default device for sound playback.

Please try with muted sound output during recording. Please don't use your PC during recording and switch off normalization in the option. If this doesn't help, please try with lower speed and with less recording slots.

For problems with audio quality specific to Vista systems, see FAQ #7 below.

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Please make sure you use the latest version of Tunebite. An overview of the latest changes can be found in the changelog.

If you still have problems with the latest version of Tunebite, please try the following:

(1) Right-click on the speaker icon in the tray. (Normally that's in the bottom-right corner of the desktop)

(2) Click on "playback devices"

(3) In the list of playback devices, right-click on the active speakers and select "Properties..." from the popup-menu.

(4) Go to the "enhancements" tab and select "disable all enhancements".
The so called "enhancements" some soundcards provide may interfere with Tunebite and cause problems. By switching them off, the sound of the playback should be identical to the original.

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The main purpose of Tunebite is the digital copying (high speed dubbing) of files. For this, the correct detection of the soundcard is not necessary.

Only for the analog mode, the detection is neccessary. The sound test has to complete successfully. You can try to select your soundcard manually, if the automatic detection doesn't work.

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It can happen that a "playback error" occurs when trying to convert files with Tunebite. In this case please play that file once with the original application. That's Windows media player for WMA/WMV files, and iTunes for m4v, m4p, .aa files and similar.

If you do that, the player will try to acquire the license needed to play that file - and might ask you some questions (e.g. if you want to update the software, assign the player as default to some media types, or similar questions). If dialogs asking such questions occur, please make sure they won't appear again next time.

Afterwards Tunebite should be able to perfectly convert those files.

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Under certain circumstances, especially after a conversion error or if you plugged-in and removed a USB sound device, it is possible that Tunebite sets the wrong system default playback device.

Please check under Start Menu -> Control Panel -> Sound -> Playback device, which device is set. This must not be "Tunebite high speed dubbing". Choose your normal sound card/or any other playback device you want as standard. 

Toshiba laptop users please note: Sometimes the global mute function
gets activated and thus your system loses all sound. Please try the key
combination Fn(Function key)+F1 or Fn+Esc (whichever one is applicable
to your system) to unmute your system. Now you should have sound again.

 

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Windows Vista unfortunately limits the recording speed per slot to 1x. A faster conversion would result in recording errors.

However, Windows XP allows recording of WMA files with 3x speed. Using 9 slots this results in a total speed of 27 times. You can force the utilization of 9 slots and speed per slot in the 'Options ->Unprotect ->Use High-Speed Dubbing' and choose there 'Use a fixed number of slots' and 'Acceleration factor per slot'. But please keep in mind that your PC has to be powerful enough to use such high speeds. If you experience recording errors, you should lower the speed and/or the number of slots.

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Because of the conversion algorithm the files size increases. At the same time, the files have a better quality.

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The names of output-files can not be longer than 255 characters.

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The device has to be recognized by Windows as a removable disk. If this
is not the case, please open the folder where Tunebite saves the
converted files (click "Folder" on the Tunebite interface) and copy the
files to your MP3 player, as you would do with any other file, which you
would like to put on your mobile device.

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This message points to the fact that the connection to the server was interrupted during the download of the setup-files. To eliminate the problem, delete the Cache of your browser, open your browser again and download the setup-files.

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Please try a clean up installation by following these steps:

1.    Uninstall your current version of Tunebite from your PC
2.    Delete the remaining installation directory (default installation would be in C:\Program Files\RapidSolution\Tunebite)
3.    Download the latest demo version available on our website
http://tunebite.com/en/remove_drm/index.html
4.    Please execute the installer as administrator (choose 'Run as Administrator' in Vista). Install Tunebite on the default directory and register it with your received license key.
Did the installation proceed without any error message? If no, then please contact our Support for more details.

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Tunebite  ascertains the CPU performance when installing. A weak CPU performace is not unfavorable for successful videorecording. The detection of the CPU capacity by Tunebite at installation can be improved by deactivating firewalls and antiviruses before installation. Advanced Users can allocate more CPU resources if needed.

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For users, who want to download our previous versions:

Tunebite 4

Tunebite 3

Tunebite 2


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Customers who bought Tunebite 5 but do not have the (current version ) are requested to please update Tunebite and try to reproduce the problem again.

Note on how to generate logs:

Please do the following in order to help us narrow down the problem faster:
-> please send all the files mentioned below zipped to our Support team
(for the purpose of this example we assume you have installed Tunebite at the default installation directory C:Program Files)
1.
- version of TuneBite
- if one of these applications are involved: version of iTunes or Windows media player
- screenshots
- a short description or steps to reproduce this error 

2. To generate logs-
Now please enable Tunebite to generate log files through options:
Options > General > Write log files

Now restart your Tunebite and reproduce the problem you face  

3. Now please send us all the logs that you can find by clicking on the 'Open Logfile Folder' also at  Options > General > Write log files  

4. We also need the config.ini file that you can find at one directory above the directory containing logs files. 

5. We also require information on your computer which can be obtained as follows:
go to Start -> Run and type in "MSinfo32.exe". Send us the resulting file.

Send us all the files from the log directory, config.ini and the system information all zipped together, and we shall try and resolve the problem you are facing. 

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Please check our license FAQ to read more on our license and upgrade/update policy. 

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