Audials MovieBox Amazon Unbox Video Conversion Error - Playback Error: File open failed

    Audials MovieBox Amazon Unbox Video Conversion Error - Playback Error: File open failed

    Hi Audials,

    I've had some troubles converting videos i've bought from Amazon into a DRM free copy. My setup is as follows:

    Video Source: Amazon Unbox (Purchased)
    Video playback on Amazon UnBox: OK
    Video Conversion on Audials: Failed with error on GUI "Playback Error: file open failed"
    Error log:

    Source Code

    1. 2013-07-25 21:21:44,579 [6988] INFO AudialsPlayer - starting up
    2. 2013-07-25 21:21:44,582 [7616] DEBUG Common - CSystemWideFlag : mutex create/open operation result : [183]
    3. 2013-07-25 21:21:44,594 [6988] DEBUG AudialsPlayer - CAudialsPlayerApp::SetClientProcessId() - begin
    4. 2013-07-25 21:21:44,594 [6988] DEBUG AudialsPlayer - |Detail| Process handle: [0x00000568]
    5. 2013-07-25 21:21:44,594 [6988] DEBUG AudialsPlayer - CProcessExitDetector::Start() - begin
    6. 2013-07-25 21:21:44,595 [6988] DEBUG AudialsPlayer - CProcessExitDetector::Start() - end
    7. 2013-07-25 21:21:44,595 [6988] DEBUG AudialsPlayer - CAudialsPlayerApp::SetClientProcessId() - end
    8. 2013-07-25 21:21:44,595 [4744] DEBUG AudialsPlayer - CProcessExitDetector::run() - begin
    9. 2013-07-25 21:21:44,597 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Open() - begin
    10. 2013-07-25 21:21:44,656 [6988] DEBUG AudialsPlayer - CPlayerCtrl::Advise(): begin
    11. 2013-07-25 21:21:44,656 [6988] DEBUG AudialsPlayer - CPlayerCtrl::Advise(): end
    12. 2013-07-25 21:21:44,656 [6988] DEBUG AudialsPlayer - CPlayerEventSource::AddEventListener() - listeners=1
    13. 2013-07-25 21:21:44,656 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Open() - end
    14. 2013-07-25 21:21:44,660 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - begin
    15. 2013-07-25 21:21:44,660 [6988] DEBUG AudialsPlayer - CPlayerEventSource::DeleteEventListener() - listeners=0
    16. 2013-07-25 21:21:44,661 [6988] ERROR AudialsPlayer - CWMPlayerCtrl::Stop() - raw_stop() -> hr=[0x000D1105]
    17. 2013-07-25 21:21:44,661 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - end
    18. 2013-07-25 21:21:45,673 [6988] DEBUG AudialsPlayer - CAudialsPlayer::GetInstalledMajorVersionNumber() - begin
    19. 2013-07-25 21:21:45,673 [6988] INFO AudialsPlayer - WMPlayer full version number: 12.0.7601.17514
    20. 2013-07-25 21:21:45,673 [6988] DEBUG AudialsPlayer - CAudialsPlayer::GetInstalledMajorVersionNumber() - end
    21. 2013-07-25 21:21:46,108 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetPlaybackDevice() - begin
    22. 2013-07-25 21:21:46,108 [6988] DEBUG AudialsPlayer - playbackDevice=[Audials Sound Capturing (Audials Sound Capturing)]
    23. 2013-07-25 21:21:46,109 [6988] DEBUG ScopedTrace - <00> CAudioCore::GetInstance_creating_instance - ENTERED
    24. 2013-07-25 21:21:46,109 [6988] DEBUG Common - |Detail| CAudioCore - creating instance
    25. 2013-07-25 21:21:46,109 [6988] DEBUG Common - |Detail| [COM] CVistaSoundDevicesHandler::CVistaSoundDevicesHandler. CoInitialize(NULL), 0x27f5dd0
    26. 2013-07-25 21:21:46,169 [6988] DEBUG Common - |Detail| [COM] CVistaSoundDevicesHandler::CVistaSoundDevicesHandler. CoInitialize(NULL), 0x27f5e58
    27. 2013-07-25 21:21:46,189 [6988] DEBUG Common - |Detail| [COM] CVistaSoundNotificationHelper::CVistaSoundNotificationHelper(). CoInitialize(NULL), 0x27ffb68
    28. 2013-07-25 21:21:46,190 [6988] DEBUG ScopedTrace - <00> CAudioCore::GetInstance_creating_instance - LEFT after 81.0 ms
    29. 2013-07-25 21:21:46,190 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetPlaybackDevice() - end
    30. 2013-07-25 21:21:46,190 [6988] DEBUG AudialsPlayer - CAudialsPlayerApp::SetClientProcessId() - begin
    31. 2013-07-25 21:21:46,190 [6988] DEBUG AudialsPlayer - CAudialsPlayerApp::SetClientProcessId() - end
    32. 2013-07-25 21:21:46,191 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Open() - begin
    33. 2013-07-25 21:21:46,191 [6988] DEBUG AudialsPlayer - |Detail| GetWindowRect() result [1]
    34. 2013-07-25 21:21:46,191 [6988] DEBUG AudialsPlayer - Window rect: [100f3e] [720] [376] [480] [328]
    35. 2013-07-25 21:21:46,291 [6988] DEBUG AudialsPlayer - |Detail| GetWindowRect() result [1]
    36. 2013-07-25 21:21:46,291 [6988] DEBUG AudialsPlayer - Window rect: [100f3e] [0] [0] [480] [328]
    37. 2013-07-25 21:21:46,292 [6988] DEBUG AudialsPlayer - CPlayerEventSource::AddEventListener() - listeners=1
    38. 2013-07-25 21:21:46,292 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::SetStretchToFit() - begin
    39. 2013-07-25 21:21:46,292 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::SetStretchToFit() - end
    40. 2013-07-25 21:21:46,292 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Open() - end
    41. 2013-07-25 21:21:46,293 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetVolumeLevel() - begin
    42. 2013-07-25 21:21:46,293 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetVolumeLevel() - end
    43. 2013-07-25 21:21:46,297 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetUrl() - begin
    44. 2013-07-25 21:21:46,298 [6988] DEBUG AudialsPlayer - URL=[O:\The Bible [HD]\The Bible [HD] - S01E001 - Beginnings - Part 1 [HD].wmv]

    -----------Part two of log in second post-----------------

    Please help :(

    Source Code

    1. 2013-07-25 21:21:46,298 [6988] DEBUG AudialsPlayer - OpenStateChange(1)
    2. 2013-07-25 21:21:46,298 [6988] DEBUG AudialsPlayer - PlayStateChange(9)
    3. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CurrentItemChange() - begin
    4. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CurrentItemChange() - end
    5. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
    6. 2013-07-25 21:21:46,299 [6988] ERROR AudialsPlayer - Error getting IWMPErrorItem.
    7. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
    8. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - OpenStateChange(7)
    9. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - OpenStateChange(6)
    10. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CurrentItemChange() - begin
    11. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CurrentItemChange() - end
    12. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
    13. 2013-07-25 21:21:46,299 [6988] ERROR AudialsPlayer - Error getting IWMPErrorItem.
    14. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
    15. 2013-07-25 21:21:46,300 [6988] DEBUG AudialsPlayer - PlayStateChange(10)
    16. 2013-07-25 21:21:46,301 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetUrl() - end
    17. 2013-07-25 21:21:46,301 [6988] DEBUG AudialsPlayer - CAudialsPlayer::PrePlay() - begin
    18. 2013-07-25 21:21:46,306 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::PrePlay() - begin
    19. 2013-07-25 21:21:46,306 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::PlayTrack() - begin
    20. 2013-07-25 21:21:46,306 [6988] DEBUG AudialsPlayer - OpenStateChange(21)
    21. 2013-07-25 21:21:46,309 [6988] DEBUG AudialsPlayer - PlayStateChange(9)
    22. 2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CurrentItemChange() - begin
    23. 2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CurrentItemChange() - end
    24. 2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
    25. 2013-07-25 21:21:46,316 [6988] ERROR AudialsPlayer - Error getting IWMPErrorItem.
    26. 2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
    27. 2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::PlayTrack() - end
    28. 2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::PrePlay() - end
    29. 2013-07-25 21:21:46,324 [6988] DEBUG AudialsPlayer - OpenStateChange(8)
    30. 2013-07-25 21:21:46,324 [6988] DEBUG AudialsPlayer - OpenStateChange(6)
    31. 2013-07-25 21:21:46,326 [6988] DEBUG AudialsPlayer - CAudialsPlayer::PrePlay() - end
    32. 2013-07-25 21:21:46,766 [6988] DEBUG AudialsPlayer - OpenStateChange(8)
    33. 2013-07-25 21:21:46,826 [6988] DEBUG AudialsPlayer - OpenStateChange(6)
    34. 2013-07-25 21:21:46,833 [6988] ERROR AudialsPlayer - CWMPlayerEventListener::MediaError
    35. 2013-07-25 21:21:46,833 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
    36. 2013-07-25 21:21:46,856 [6988] ERROR AudialsPlayer - Error code: [0xC00D11B1]
    37. 2013-07-25 21:21:46,856 [6988] ERROR AudialsPlayer - Error description: [Windows Media Player encountered a problem while playing the file.]
    38. 2013-07-25 21:21:46,860 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
    39. 2013-07-25 21:21:46,861 [6988] ERROR AudialsPlayer - CWMPlayerEventListener::Error()
    40. 2013-07-25 21:21:46,861 [6988] DEBUG AudialsPlayer - CurrentItemChange() - begin
    41. 2013-07-25 21:21:46,861 [6988] DEBUG AudialsPlayer - CurrentItemChange() - end
    42. 2013-07-25 21:21:46,861 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
    43. 2013-07-25 21:21:46,861 [6988] ERROR AudialsPlayer - Error code: [0xC00D11B1]
    44. 2013-07-25 21:21:46,861 [6988] ERROR AudialsPlayer - Error description: [Windows Media Player encountered a problem while playing the file.]
    45. 2013-07-25 21:21:46,864 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
    46. 2013-07-25 21:21:46,865 [6988] DEBUG AudialsPlayer - PlayStateChange(10)
    47. 2013-07-25 21:22:46,327 [6988] DEBUG AudialsPlayer - CAudialsPlayer::ResetPlaybackDevice() - begin
    48. 2013-07-25 21:22:46,328 [6988] DEBUG AudialsPlayer - CAudialsPlayer::ResetPlaybackDevice() - end
    49. 2013-07-25 21:22:46,329 [6988] DEBUG AudialsPlayer - CAudialsPlayer::ResetVolumeLevel() - begin
    50. 2013-07-25 21:22:46,329 [6988] DEBUG AudialsPlayer - CAudialsPlayer::ResetVolumeLevel() - end
    51. 2013-07-25 21:22:46,330 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - begin
    52. 2013-07-25 21:22:46,330 [6988] DEBUG AudialsPlayer - CPlayerEventSource::DeleteEventListener() - listeners=0
    53. 2013-07-25 21:22:46,330 [6988] ERROR AudialsPlayer - CWMPlayerCtrl::Stop() - raw_stop() -> hr=[0x000D1105]
    54. 2013-07-25 21:22:46,330 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - end
    55. 2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - begin
    56. 2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CPlayerEventSource::DeleteEventListener() - listeners=0
    57. 2013-07-25 21:22:50,680 [6988] ERROR AudialsPlayer - CWMPlayerCtrl::Stop() - raw_stop() -> hr=[0x000D1105]
    58. 2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - end
    59. 2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CAudialsPlayer::FinalRelease() - begin
    60. 2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CAudialsPlayer::FinalRelease() - end
    61. 2013-07-25 21:22:50,681 [6988] DEBUG AudialsPlayer - CPlayerEventSource::DeleteEventListener() - listeners=0
    62. 2013-07-25 21:22:50,681 [6988] ERROR AudialsPlayer - CWMPlayerCtrl::Stop() - raw_stop() -> hr=[0x000D1105]
    63. 2013-07-25 21:22:50,681 [6988] DEBUG AudialsPlayer - CPlayerCtrl::Unadvise(): begin
    64. 2013-07-25 21:22:50,681 [6988] DEBUG AudialsPlayer - CPlayerCtrl::Unadvise(): end
    65. 2013-07-25 21:22:50,699 [6988] DEBUG Common - |Detail| CAudioCore - destroying instance
    66. 2013-07-25 21:22:50,700 [6988] DEBUG Common - |Detail| [COM] CVistaSoundNotificationHelper::~CVistaSoundNotificationHelper(). CoUninitialize, 0x27ffb68
    67. 2013-07-25 21:22:50,701 [6988] DEBUG Common - |Detail| [COM] CVistaSoundDevicesHandler::~CVistaSoundDevicesHandler. CoUninitialize, 0x27f5e58
    68. 2013-07-25 21:22:50,701 [6988] DEBUG Common - |Detail| [COM] CVistaSoundDevicesHandler::~CVistaSoundDevicesHandler. CoUninitialize, 0x27f5dd0
    69. 2013-07-25 21:22:50,701 [6988] DEBUG AudialsPlayer - CProcessExitDetector::Stop() - begin
    70. 2013-07-25 21:22:50,701 [4744] DEBUG AudialsPlayer - |Detail| WaitForMultipleObjects() result [0]
    71. 2013-07-25 21:22:50,701 [4744] DEBUG AudialsPlayer - CProcessExitDetector::run() - end
    Since these are DRM WMV files (O:\The Bible [HD]\The Bible [HD] - S01E001 - Beginnings - Part 1 [HD].wmv), you need to be able to play these files with your Windows Media Player. If you solve that problem then Audials will also work.


    Try to get support from the vendor of your files or see if you find anything wrong with your Windows Media Player.