Audials MovieBox Amazon Unbox Video Conversion Error - Playback Error: File open failed

      Audials MovieBox Amazon Unbox Video Conversion Error - Playback Error: File open failed

      Hi Audials,

      I've had some troubles converting videos i've bought from Amazon into a DRM free copy. My setup is as follows:

      Video Source: Amazon Unbox (Purchased)
      Video playback on Amazon UnBox: OK
      Video Conversion on Audials: Failed with error on GUI "Playback Error: file open failed"
      Error log:

      Source Code

      1. 2013-07-25 21:21:44,579 [6988] INFO AudialsPlayer - starting up
      2. 2013-07-25 21:21:44,582 [7616] DEBUG Common - CSystemWideFlag : mutex create/open operation result : [183]
      3. 2013-07-25 21:21:44,594 [6988] DEBUG AudialsPlayer - CAudialsPlayerApp::SetClientProcessId() - begin
      4. 2013-07-25 21:21:44,594 [6988] DEBUG AudialsPlayer - |Detail| Process handle: [0x00000568]
      5. 2013-07-25 21:21:44,594 [6988] DEBUG AudialsPlayer - CProcessExitDetector::Start() - begin
      6. 2013-07-25 21:21:44,595 [6988] DEBUG AudialsPlayer - CProcessExitDetector::Start() - end
      7. 2013-07-25 21:21:44,595 [6988] DEBUG AudialsPlayer - CAudialsPlayerApp::SetClientProcessId() - end
      8. 2013-07-25 21:21:44,595 [4744] DEBUG AudialsPlayer - CProcessExitDetector::run() - begin
      9. 2013-07-25 21:21:44,597 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Open() - begin
      10. 2013-07-25 21:21:44,656 [6988] DEBUG AudialsPlayer - CPlayerCtrl::Advise(): begin
      11. 2013-07-25 21:21:44,656 [6988] DEBUG AudialsPlayer - CPlayerCtrl::Advise(): end
      12. 2013-07-25 21:21:44,656 [6988] DEBUG AudialsPlayer - CPlayerEventSource::AddEventListener() - listeners=1
      13. 2013-07-25 21:21:44,656 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Open() - end
      14. 2013-07-25 21:21:44,660 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - begin
      15. 2013-07-25 21:21:44,660 [6988] DEBUG AudialsPlayer - CPlayerEventSource::DeleteEventListener() - listeners=0
      16. 2013-07-25 21:21:44,661 [6988] ERROR AudialsPlayer - CWMPlayerCtrl::Stop() - raw_stop() -> hr=[0x000D1105]
      17. 2013-07-25 21:21:44,661 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - end
      18. 2013-07-25 21:21:45,673 [6988] DEBUG AudialsPlayer - CAudialsPlayer::GetInstalledMajorVersionNumber() - begin
      19. 2013-07-25 21:21:45,673 [6988] INFO AudialsPlayer - WMPlayer full version number: 12.0.7601.17514
      20. 2013-07-25 21:21:45,673 [6988] DEBUG AudialsPlayer - CAudialsPlayer::GetInstalledMajorVersionNumber() - end
      21. 2013-07-25 21:21:46,108 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetPlaybackDevice() - begin
      22. 2013-07-25 21:21:46,108 [6988] DEBUG AudialsPlayer - playbackDevice=[Audials Sound Capturing (Audials Sound Capturing)]
      23. 2013-07-25 21:21:46,109 [6988] DEBUG ScopedTrace - <00> CAudioCore::GetInstance_creating_instance - ENTERED
      24. 2013-07-25 21:21:46,109 [6988] DEBUG Common - |Detail| CAudioCore - creating instance
      25. 2013-07-25 21:21:46,109 [6988] DEBUG Common - |Detail| [COM] CVistaSoundDevicesHandler::CVistaSoundDevicesHandler. CoInitialize(NULL), 0x27f5dd0
      26. 2013-07-25 21:21:46,169 [6988] DEBUG Common - |Detail| [COM] CVistaSoundDevicesHandler::CVistaSoundDevicesHandler. CoInitialize(NULL), 0x27f5e58
      27. 2013-07-25 21:21:46,189 [6988] DEBUG Common - |Detail| [COM] CVistaSoundNotificationHelper::CVistaSoundNotificationHelper(). CoInitialize(NULL), 0x27ffb68
      28. 2013-07-25 21:21:46,190 [6988] DEBUG ScopedTrace - <00> CAudioCore::GetInstance_creating_instance - LEFT after 81.0 ms
      29. 2013-07-25 21:21:46,190 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetPlaybackDevice() - end
      30. 2013-07-25 21:21:46,190 [6988] DEBUG AudialsPlayer - CAudialsPlayerApp::SetClientProcessId() - begin
      31. 2013-07-25 21:21:46,190 [6988] DEBUG AudialsPlayer - CAudialsPlayerApp::SetClientProcessId() - end
      32. 2013-07-25 21:21:46,191 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Open() - begin
      33. 2013-07-25 21:21:46,191 [6988] DEBUG AudialsPlayer - |Detail| GetWindowRect() result [1]
      34. 2013-07-25 21:21:46,191 [6988] DEBUG AudialsPlayer - Window rect: [100f3e] [720] [376] [480] [328]
      35. 2013-07-25 21:21:46,291 [6988] DEBUG AudialsPlayer - |Detail| GetWindowRect() result [1]
      36. 2013-07-25 21:21:46,291 [6988] DEBUG AudialsPlayer - Window rect: [100f3e] [0] [0] [480] [328]
      37. 2013-07-25 21:21:46,292 [6988] DEBUG AudialsPlayer - CPlayerEventSource::AddEventListener() - listeners=1
      38. 2013-07-25 21:21:46,292 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::SetStretchToFit() - begin
      39. 2013-07-25 21:21:46,292 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::SetStretchToFit() - end
      40. 2013-07-25 21:21:46,292 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Open() - end
      41. 2013-07-25 21:21:46,293 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetVolumeLevel() - begin
      42. 2013-07-25 21:21:46,293 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetVolumeLevel() - end
      43. 2013-07-25 21:21:46,297 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetUrl() - begin
      44. 2013-07-25 21:21:46,298 [6988] DEBUG AudialsPlayer - URL=[O:\The Bible [HD]\The Bible [HD] - S01E001 - Beginnings - Part 1 [HD].wmv]

      -----------Part two of log in second post-----------------

      Please help :(

      Source Code

      1. 2013-07-25 21:21:46,298 [6988] DEBUG AudialsPlayer - OpenStateChange(1)
      2. 2013-07-25 21:21:46,298 [6988] DEBUG AudialsPlayer - PlayStateChange(9)
      3. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CurrentItemChange() - begin
      4. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CurrentItemChange() - end
      5. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
      6. 2013-07-25 21:21:46,299 [6988] ERROR AudialsPlayer - Error getting IWMPErrorItem.
      7. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
      8. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - OpenStateChange(7)
      9. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - OpenStateChange(6)
      10. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CurrentItemChange() - begin
      11. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CurrentItemChange() - end
      12. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
      13. 2013-07-25 21:21:46,299 [6988] ERROR AudialsPlayer - Error getting IWMPErrorItem.
      14. 2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
      15. 2013-07-25 21:21:46,300 [6988] DEBUG AudialsPlayer - PlayStateChange(10)
      16. 2013-07-25 21:21:46,301 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetUrl() - end
      17. 2013-07-25 21:21:46,301 [6988] DEBUG AudialsPlayer - CAudialsPlayer::PrePlay() - begin
      18. 2013-07-25 21:21:46,306 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::PrePlay() - begin
      19. 2013-07-25 21:21:46,306 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::PlayTrack() - begin
      20. 2013-07-25 21:21:46,306 [6988] DEBUG AudialsPlayer - OpenStateChange(21)
      21. 2013-07-25 21:21:46,309 [6988] DEBUG AudialsPlayer - PlayStateChange(9)
      22. 2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CurrentItemChange() - begin
      23. 2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CurrentItemChange() - end
      24. 2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
      25. 2013-07-25 21:21:46,316 [6988] ERROR AudialsPlayer - Error getting IWMPErrorItem.
      26. 2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
      27. 2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::PlayTrack() - end
      28. 2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::PrePlay() - end
      29. 2013-07-25 21:21:46,324 [6988] DEBUG AudialsPlayer - OpenStateChange(8)
      30. 2013-07-25 21:21:46,324 [6988] DEBUG AudialsPlayer - OpenStateChange(6)
      31. 2013-07-25 21:21:46,326 [6988] DEBUG AudialsPlayer - CAudialsPlayer::PrePlay() - end
      32. 2013-07-25 21:21:46,766 [6988] DEBUG AudialsPlayer - OpenStateChange(8)
      33. 2013-07-25 21:21:46,826 [6988] DEBUG AudialsPlayer - OpenStateChange(6)
      34. 2013-07-25 21:21:46,833 [6988] ERROR AudialsPlayer - CWMPlayerEventListener::MediaError
      35. 2013-07-25 21:21:46,833 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
      36. 2013-07-25 21:21:46,856 [6988] ERROR AudialsPlayer - Error code: [0xC00D11B1]
      37. 2013-07-25 21:21:46,856 [6988] ERROR AudialsPlayer - Error description: [Windows Media Player encountered a problem while playing the file.]
      38. 2013-07-25 21:21:46,860 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
      39. 2013-07-25 21:21:46,861 [6988] ERROR AudialsPlayer - CWMPlayerEventListener::Error()
      40. 2013-07-25 21:21:46,861 [6988] DEBUG AudialsPlayer - CurrentItemChange() - begin
      41. 2013-07-25 21:21:46,861 [6988] DEBUG AudialsPlayer - CurrentItemChange() - end
      42. 2013-07-25 21:21:46,861 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
      43. 2013-07-25 21:21:46,861 [6988] ERROR AudialsPlayer - Error code: [0xC00D11B1]
      44. 2013-07-25 21:21:46,861 [6988] ERROR AudialsPlayer - Error description: [Windows Media Player encountered a problem while playing the file.]
      45. 2013-07-25 21:21:46,864 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
      46. 2013-07-25 21:21:46,865 [6988] DEBUG AudialsPlayer - PlayStateChange(10)
      47. 2013-07-25 21:22:46,327 [6988] DEBUG AudialsPlayer - CAudialsPlayer::ResetPlaybackDevice() - begin
      48. 2013-07-25 21:22:46,328 [6988] DEBUG AudialsPlayer - CAudialsPlayer::ResetPlaybackDevice() - end
      49. 2013-07-25 21:22:46,329 [6988] DEBUG AudialsPlayer - CAudialsPlayer::ResetVolumeLevel() - begin
      50. 2013-07-25 21:22:46,329 [6988] DEBUG AudialsPlayer - CAudialsPlayer::ResetVolumeLevel() - end
      51. 2013-07-25 21:22:46,330 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - begin
      52. 2013-07-25 21:22:46,330 [6988] DEBUG AudialsPlayer - CPlayerEventSource::DeleteEventListener() - listeners=0
      53. 2013-07-25 21:22:46,330 [6988] ERROR AudialsPlayer - CWMPlayerCtrl::Stop() - raw_stop() -> hr=[0x000D1105]
      54. 2013-07-25 21:22:46,330 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - end
      55. 2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - begin
      56. 2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CPlayerEventSource::DeleteEventListener() - listeners=0
      57. 2013-07-25 21:22:50,680 [6988] ERROR AudialsPlayer - CWMPlayerCtrl::Stop() - raw_stop() -> hr=[0x000D1105]
      58. 2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - end
      59. 2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CAudialsPlayer::FinalRelease() - begin
      60. 2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CAudialsPlayer::FinalRelease() - end
      61. 2013-07-25 21:22:50,681 [6988] DEBUG AudialsPlayer - CPlayerEventSource::DeleteEventListener() - listeners=0
      62. 2013-07-25 21:22:50,681 [6988] ERROR AudialsPlayer - CWMPlayerCtrl::Stop() - raw_stop() -> hr=[0x000D1105]
      63. 2013-07-25 21:22:50,681 [6988] DEBUG AudialsPlayer - CPlayerCtrl::Unadvise(): begin
      64. 2013-07-25 21:22:50,681 [6988] DEBUG AudialsPlayer - CPlayerCtrl::Unadvise(): end
      65. 2013-07-25 21:22:50,699 [6988] DEBUG Common - |Detail| CAudioCore - destroying instance
      66. 2013-07-25 21:22:50,700 [6988] DEBUG Common - |Detail| [COM] CVistaSoundNotificationHelper::~CVistaSoundNotificationHelper(). CoUninitialize, 0x27ffb68
      67. 2013-07-25 21:22:50,701 [6988] DEBUG Common - |Detail| [COM] CVistaSoundDevicesHandler::~CVistaSoundDevicesHandler. CoUninitialize, 0x27f5e58
      68. 2013-07-25 21:22:50,701 [6988] DEBUG Common - |Detail| [COM] CVistaSoundDevicesHandler::~CVistaSoundDevicesHandler. CoUninitialize, 0x27f5dd0
      69. 2013-07-25 21:22:50,701 [6988] DEBUG AudialsPlayer - CProcessExitDetector::Stop() - begin
      70. 2013-07-25 21:22:50,701 [4744] DEBUG AudialsPlayer - |Detail| WaitForMultipleObjects() result [0]
      71. 2013-07-25 21:22:50,701 [4744] DEBUG AudialsPlayer - CProcessExitDetector::run() - end
      Since these are DRM WMV files (O:\The Bible [HD]\The Bible [HD] - S01E001 - Beginnings - Part 1 [HD].wmv), you need to be able to play these files with your Windows Media Player. If you solve that problem then Audials will also work.


      Try to get support from the vendor of your files or see if you find anything wrong with your Windows Media Player.