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Friday, April 13th 2012, 11:41am

How-to : Audials9 crashes at start-up or fails to install over previously installed versions

If you have trouble installing our software over your previously existing Audials software or if Audials crashes right after installation, please try the following:

1. Please make sure that you are logged in as Administrator (or a user belonging to that group)

2. Please make sure that Audials software is not running on your computer (ctrl+alt+del to call up the Task manager and check if Audials is running under processes and end that process, if necessary)

3. Please run this file (in Win7 and Vista:With right-click on file, choose 'Run as Administrator')

On 64-Bit systems:
C:\Program Files (x86)\RapidSolution\Audials 9\dotnetfx35setup.exe

On 32-Bit systems:
C:\Program Files\RapidSolution\Audials 9\dotnetfx35setup.exe

4. Now, please delete the file 'modb' which can be found here (only on systems where Audials9 was previously installed, all others please go to the Audials folder according to the generation):
Note: The file is located in a hidden folder

In Win7 and Vista:
C:\ProgramData\RapidSolution\Audials_2012\MusicOrganizer

In XP:
C:\Documents and Settings\All Users\Application
Data\RapidSolution\Audials_2012\MusicOrganizer

5. Please start Audials9 now.

If the problem still persists, please contact our support here! with information as requested here:
http://audials.com/help/en/audials/9/reportingProblems.html

Thank you for your assistance!

This post has been edited 2 times, last edit by "Jan-Hendrik" (Dec 17th 2012, 11:17am)