Thas my problem too. At the Installing /searching the mp3 encoder the Installation stopps. Deinstalling, cleaning the registry, new Install ... nothing works. Maybe there's a tool to clean the system or drivers that are responsible for that error?

Hi,

At that point of the installation you may have a Firewall blocking the access of Audials ... in this case you could try to disable your firewall (would be suggested that you close your browsers and other applications so that only Audials would remain running ... this you could also do before you would start installing Audials) and then try again.

NOTE: At this point of the installation you may already have the Audials desktop shortcut, so if you have it then please try to start it up, since the system files should be already in the proper location ... see if it works ... if it works then you could set up the missing settings from the installation within Audials Options and could also get the lame_enc.dll.

Dear customers,

If your Audials fails during the installation, please do the following:

1. Please follow the instructions that is shown in the dialog that is shown as soon as Audials installation fails and send the report (this contains information about what went wrong) to us
- give a email-address or a name with which we can identify your report

2. write to our email support specifying the name/email-address you provided when you sent your report

3. provide the support with infos like your operating system, whether you had any other version of Audials previously installed on that computer etc.

Our support will try to find a solution for you.

Our email-support can be contacted through our form here:
http://audials.com/en/contact/support.html

Hi,

Please use the direct email-support which can be contacted through our form here:

http://audials.com/en/contact/support.html

Regards, chkirsch