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Thursday, July 25th 2013, 2:27pm

Audials MovieBox Amazon Unbox Video Conversion Error - Playback Error: File open failed

Hi Audials,

I've had some troubles converting videos i've bought from Amazon into a DRM free copy. My setup is as follows:

Video Source: Amazon Unbox (Purchased)
Video playback on Amazon UnBox: OK
Video Conversion on Audials: Failed with error on GUI "Playback Error: file open failed"
Error log:

Source code

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2013-07-25 21:21:44,579 [6988] INFO AudialsPlayer - starting up
2013-07-25 21:21:44,582 [7616] DEBUG Common - CSystemWideFlag : mutex create/open operation result : [183]
2013-07-25 21:21:44,594 [6988] DEBUG AudialsPlayer - CAudialsPlayerApp::SetClientProcessId() - begin
2013-07-25 21:21:44,594 [6988] DEBUG AudialsPlayer - |Detail| Process handle: [0x00000568]
2013-07-25 21:21:44,594 [6988] DEBUG AudialsPlayer - CProcessExitDetector::Start() - begin
2013-07-25 21:21:44,595 [6988] DEBUG AudialsPlayer - CProcessExitDetector::Start() - end
2013-07-25 21:21:44,595 [6988] DEBUG AudialsPlayer - CAudialsPlayerApp::SetClientProcessId() - end
2013-07-25 21:21:44,595 [4744] DEBUG AudialsPlayer - CProcessExitDetector::run() - begin
2013-07-25 21:21:44,597 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Open() - begin
2013-07-25 21:21:44,656 [6988] DEBUG AudialsPlayer - CPlayerCtrl::Advise(): begin
2013-07-25 21:21:44,656 [6988] DEBUG AudialsPlayer - CPlayerCtrl::Advise(): end
2013-07-25 21:21:44,656 [6988] DEBUG AudialsPlayer - CPlayerEventSource::AddEventListener() - listeners=1
2013-07-25 21:21:44,656 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Open() - end
2013-07-25 21:21:44,660 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - begin
2013-07-25 21:21:44,660 [6988] DEBUG AudialsPlayer - CPlayerEventSource::DeleteEventListener() - listeners=0
2013-07-25 21:21:44,661 [6988] ERROR AudialsPlayer - CWMPlayerCtrl::Stop() - raw_stop() -> hr=[0x000D1105]
2013-07-25 21:21:44,661 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - end
2013-07-25 21:21:45,673 [6988] DEBUG AudialsPlayer - CAudialsPlayer::GetInstalledMajorVersionNumber() - begin
2013-07-25 21:21:45,673 [6988] INFO AudialsPlayer - WMPlayer full version number: 12.0.7601.17514
2013-07-25 21:21:45,673 [6988] DEBUG AudialsPlayer - CAudialsPlayer::GetInstalledMajorVersionNumber() - end
2013-07-25 21:21:46,108 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetPlaybackDevice() - begin
2013-07-25 21:21:46,108 [6988] DEBUG AudialsPlayer - playbackDevice=[Audials Sound Capturing (Audials Sound Capturing)]
2013-07-25 21:21:46,109 [6988] DEBUG ScopedTrace - <00> CAudioCore::GetInstance_creating_instance - ENTERED
2013-07-25 21:21:46,109 [6988] DEBUG Common - |Detail| CAudioCore - creating instance
2013-07-25 21:21:46,109 [6988] DEBUG Common - |Detail| [COM] CVistaSoundDevicesHandler::CVistaSoundDevicesHandler. CoInitialize(NULL), 0x27f5dd0
2013-07-25 21:21:46,169 [6988] DEBUG Common - |Detail| [COM] CVistaSoundDevicesHandler::CVistaSoundDevicesHandler. CoInitialize(NULL), 0x27f5e58
2013-07-25 21:21:46,189 [6988] DEBUG Common - |Detail| [COM] CVistaSoundNotificationHelper::CVistaSoundNotificationHelper(). CoInitialize(NULL), 0x27ffb68
2013-07-25 21:21:46,190 [6988] DEBUG ScopedTrace - <00> CAudioCore::GetInstance_creating_instance - LEFT after 81.0 ms
2013-07-25 21:21:46,190 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetPlaybackDevice() - end
2013-07-25 21:21:46,190 [6988] DEBUG AudialsPlayer - CAudialsPlayerApp::SetClientProcessId() - begin
2013-07-25 21:21:46,190 [6988] DEBUG AudialsPlayer - CAudialsPlayerApp::SetClientProcessId() - end
2013-07-25 21:21:46,191 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Open() - begin
2013-07-25 21:21:46,191 [6988] DEBUG AudialsPlayer - |Detail| GetWindowRect() result [1]
2013-07-25 21:21:46,191 [6988] DEBUG AudialsPlayer - Window rect: [100f3e] [720] [376] [480] [328]
2013-07-25 21:21:46,291 [6988] DEBUG AudialsPlayer - |Detail| GetWindowRect() result [1]
2013-07-25 21:21:46,291 [6988] DEBUG AudialsPlayer - Window rect: [100f3e] [0] [0] [480] [328]
2013-07-25 21:21:46,292 [6988] DEBUG AudialsPlayer - CPlayerEventSource::AddEventListener() - listeners=1
2013-07-25 21:21:46,292 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::SetStretchToFit() - begin
2013-07-25 21:21:46,292 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::SetStretchToFit() - end
2013-07-25 21:21:46,292 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Open() - end
2013-07-25 21:21:46,293 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetVolumeLevel() - begin
2013-07-25 21:21:46,293 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetVolumeLevel() - end
2013-07-25 21:21:46,297 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetUrl() - begin
2013-07-25 21:21:46,298 [6988] DEBUG AudialsPlayer - URL=[O:\The Bible [HD]\The Bible [HD] - S01E001 - Beginnings - Part 1 [HD].wmv]

-----------Part two of log in second post-----------------

Please help :(

2

Thursday, July 25th 2013, 2:28pm

Source code

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2013-07-25 21:21:46,298 [6988] DEBUG AudialsPlayer - OpenStateChange(1)
2013-07-25 21:21:46,298 [6988] DEBUG AudialsPlayer - PlayStateChange(9)
2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CurrentItemChange() - begin
2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CurrentItemChange() - end
2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
2013-07-25 21:21:46,299 [6988] ERROR AudialsPlayer - Error getting IWMPErrorItem.
2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - OpenStateChange(7)
2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - OpenStateChange(6)
2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CurrentItemChange() - begin
2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CurrentItemChange() - end
2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
2013-07-25 21:21:46,299 [6988] ERROR AudialsPlayer - Error getting IWMPErrorItem.
2013-07-25 21:21:46,299 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
2013-07-25 21:21:46,300 [6988] DEBUG AudialsPlayer - PlayStateChange(10)
2013-07-25 21:21:46,301 [6988] DEBUG AudialsPlayer - CAudialsPlayer::SetUrl() - end
2013-07-25 21:21:46,301 [6988] DEBUG AudialsPlayer - CAudialsPlayer::PrePlay() - begin
2013-07-25 21:21:46,306 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::PrePlay() - begin
2013-07-25 21:21:46,306 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::PlayTrack() - begin
2013-07-25 21:21:46,306 [6988] DEBUG AudialsPlayer - OpenStateChange(21)
2013-07-25 21:21:46,309 [6988] DEBUG AudialsPlayer - PlayStateChange(9)
2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CurrentItemChange() - begin
2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CurrentItemChange() - end
2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
2013-07-25 21:21:46,316 [6988] ERROR AudialsPlayer - Error getting IWMPErrorItem.
2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::PlayTrack() - end
2013-07-25 21:21:46,316 [6988] DEBUG AudialsPlayer - CWMPlayerCtrl::PrePlay() - end
2013-07-25 21:21:46,324 [6988] DEBUG AudialsPlayer - OpenStateChange(8)
2013-07-25 21:21:46,324 [6988] DEBUG AudialsPlayer - OpenStateChange(6)
2013-07-25 21:21:46,326 [6988] DEBUG AudialsPlayer - CAudialsPlayer::PrePlay() - end
2013-07-25 21:21:46,766 [6988] DEBUG AudialsPlayer - OpenStateChange(8)
2013-07-25 21:21:46,826 [6988] DEBUG AudialsPlayer - OpenStateChange(6)
2013-07-25 21:21:46,833 [6988] ERROR AudialsPlayer - CWMPlayerEventListener::MediaError
2013-07-25 21:21:46,833 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
2013-07-25 21:21:46,856 [6988] ERROR AudialsPlayer - Error code: [0xC00D11B1]
2013-07-25 21:21:46,856 [6988] ERROR AudialsPlayer - Error description: [Windows Media Player encountered a problem while playing the file.]
2013-07-25 21:21:46,860 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
2013-07-25 21:21:46,861 [6988] ERROR AudialsPlayer - CWMPlayerEventListener::Error()
2013-07-25 21:21:46,861 [6988] DEBUG AudialsPlayer - CurrentItemChange() - begin
2013-07-25 21:21:46,861 [6988] DEBUG AudialsPlayer - CurrentItemChange() - end
2013-07-25 21:21:46,861 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - begin
2013-07-25 21:21:46,861 [6988] ERROR AudialsPlayer - Error code: [0xC00D11B1]
2013-07-25 21:21:46,861 [6988] ERROR AudialsPlayer - Error description: [Windows Media Player encountered a problem while playing the file.]
2013-07-25 21:21:46,864 [6988] DEBUG AudialsPlayer - CWMPlayerEventSink::MediaError() - end
2013-07-25 21:21:46,865 [6988] DEBUG AudialsPlayer - PlayStateChange(10)
2013-07-25 21:22:46,327 [6988] DEBUG AudialsPlayer - CAudialsPlayer::ResetPlaybackDevice() - begin
2013-07-25 21:22:46,328 [6988] DEBUG AudialsPlayer - CAudialsPlayer::ResetPlaybackDevice() - end
2013-07-25 21:22:46,329 [6988] DEBUG AudialsPlayer - CAudialsPlayer::ResetVolumeLevel() - begin
2013-07-25 21:22:46,329 [6988] DEBUG AudialsPlayer - CAudialsPlayer::ResetVolumeLevel() - end
2013-07-25 21:22:46,330 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - begin
2013-07-25 21:22:46,330 [6988] DEBUG AudialsPlayer - CPlayerEventSource::DeleteEventListener() - listeners=0
2013-07-25 21:22:46,330 [6988] ERROR AudialsPlayer - CWMPlayerCtrl::Stop() - raw_stop() -> hr=[0x000D1105]
2013-07-25 21:22:46,330 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - end
2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - begin
2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CPlayerEventSource::DeleteEventListener() - listeners=0
2013-07-25 21:22:50,680 [6988] ERROR AudialsPlayer - CWMPlayerCtrl::Stop() - raw_stop() -> hr=[0x000D1105]
2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CAudialsPlayer::Close() - end
2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CAudialsPlayer::FinalRelease() - begin
2013-07-25 21:22:50,680 [6988] DEBUG AudialsPlayer - CAudialsPlayer::FinalRelease() - end
2013-07-25 21:22:50,681 [6988] DEBUG AudialsPlayer - CPlayerEventSource::DeleteEventListener() - listeners=0
2013-07-25 21:22:50,681 [6988] ERROR AudialsPlayer - CWMPlayerCtrl::Stop() - raw_stop() -> hr=[0x000D1105]
2013-07-25 21:22:50,681 [6988] DEBUG AudialsPlayer - CPlayerCtrl::Unadvise(): begin
2013-07-25 21:22:50,681 [6988] DEBUG AudialsPlayer - CPlayerCtrl::Unadvise(): end
2013-07-25 21:22:50,699 [6988] DEBUG Common - |Detail| CAudioCore - destroying instance
2013-07-25 21:22:50,700 [6988] DEBUG Common - |Detail| [COM] CVistaSoundNotificationHelper::~CVistaSoundNotificationHelper(). CoUninitialize, 0x27ffb68
2013-07-25 21:22:50,701 [6988] DEBUG Common - |Detail| [COM] CVistaSoundDevicesHandler::~CVistaSoundDevicesHandler. CoUninitialize, 0x27f5e58
2013-07-25 21:22:50,701 [6988] DEBUG Common - |Detail| [COM] CVistaSoundDevicesHandler::~CVistaSoundDevicesHandler. CoUninitialize, 0x27f5dd0
2013-07-25 21:22:50,701 [6988] DEBUG AudialsPlayer - CProcessExitDetector::Stop() - begin
2013-07-25 21:22:50,701 [4744] DEBUG AudialsPlayer - |Detail| WaitForMultipleObjects() result [0]
2013-07-25 21:22:50,701 [4744] DEBUG AudialsPlayer - CProcessExitDetector::run() - end

Support

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Posts: 1,179

Occupation: Audials Software-Tech Support

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3

Friday, July 26th 2013, 9:13am

Could you please give us feedback whether you can play the exact same file with your Windows Media Player (NOT Windows Media Center!) ?

4

Saturday, July 27th 2013, 1:15am

Nope, i can't play it in Windows Media Player..

5

Thursday, August 1st 2013, 3:34pm

Anyone??? Did i waste my money?

Support

Moderator

Posts: 1,179

Occupation: Audials Software-Tech Support

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6

Friday, August 2nd 2013, 3:23pm

Since these are DRM WMV files (O:\The Bible [HD]\The Bible [HD] - S01E001 - Beginnings - Part 1 [HD].wmv), you need to be able to play these files with your Windows Media Player. If you solve that problem then Audials will also work.


Try to get support from the vendor of your files or see if you find anything wrong with your Windows Media Player.