Please find the system requirements listed in section Freeware Downloads.

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The most recent versions of all products can be found in section Freeware Downloads.

Please note that all "Freeware Downloads" can be activated to full product versions with your license information. When updating, this license information is kept and your product will be activated, automatically.

Downloading older product versions

If you have a license for a particular version that is not available for download in the Freeware Downloads section, then you can find those versions linked in the support forum:

AudialsOne/RS Audials Complete   Radiotracker   Tunebite   Mediaraptor / MP3Videoraptor / Videoraptor

If you could not find your particular version here, please contact us at support.

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This message usually indicates that the connection to the server was lost while the installer file was downloading. This will cause your file to be downloaded only partially, even though the browser might show the file as downloaded completely (because it stopped receiving data).

To eliminate the problem, you need to delete the "cache" of your browser software. Then, open your browser again and re-download the setup files.

Instructions for Mozilla Firefox:
support.mozilla.com: How to clear the cache

Instructions for Internet Explorer:
windows.microsoft.com: Delete temporary Internet files

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The installer software that ships on the CD with your boxed set requires a working internet connection. Using the connection, the installer searches for available product updates and assures the latest available product version is installed.

Receiving the above message may indicate that the installer could not access our servers due to one of the following reasons:

• You are not connected to the internet. Verify that you are connected by e.g. opening a web page with your browser software.
• You connect to the internet using a proxy server. Our installer adopts its connection settings from Internet Explorer. Please make sure that you have set up the correct proxy settings in Internet Explorer, even if it is not your default browser.
• You have a firewall and/or antivirus software running that prevents our installer from accessing the internet. Please set up your firewall and/or antivirus software to allow access.

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Compare the version number of your installed product to the version number of the most current product update listed on our website (see section Freeware Downloads).

You can check the version number of the product which is installed on your computer in the About Dialog. To open the dialog, click ? > About, located in the upper right of the product window.

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Yes, you can install your product on several computers, even with only one license key.

Please note that it is not possible to run your product on several computers at the same time.

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The License Recovery FAQ offers information on our license and upgrade policies.

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Yes, each product ships with an interactive help function.

Press F1 on your keyboard anytime to access the product manual.

Some product windows feature a Help button. Click Help to open the product manual with specific information for that window.

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You can decide for yourself what quality new recordings should have.

Open Options > Quality to see important settings regarding minimum recording quality.

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Please check your computer's sound settings: is your default playback device correctly selected?

1. Go to Start Menu > Control Panel > Sound > Playback.
2. Is one of the "Tunebite High-speed dubbing" drivers selected as default device? If so, set your correct sound card or sound device by selecting it and clicking As Default.

Toshiba laptop users please note: Sometimes the global mute function gets activated and thus your system loses all sound. Please try the key combination Fn (Function key)+F1 or Fn+Esc (whichever one is applicable to your system) to unmute your system.

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Three executable files need to have access to the Internet:

• "{productname}.exe": div. TCP ports, outgoing. Replace {productname} with the name of your product, e.g. "AudialsOne.exe".
• "RSAutoTag.exe" (TCP port 80, outgoing)
• "MP3Normalizer.exe" (ICMP)

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Kaspersky's "Internet Security Suite" blocks access to certain social radios, namely "last.fm".

If you are using the "Internet Security Suite" on your computer, switch if off.

Then please check again whether you can acess the radio's website with your browser software and whether you can use Social Radio functionalities with your Audials product.

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Creating and sending log files and other technical information is oftentimes the only means for product and support and developers to verify, reproduce and fix functional issues.

The following steps will help us troubleshooting your problem:

1. First, install the latest version of your product as available for download in section Freeware Downloads. Please try to reproduce your problem situation. Does your issue still occur?
2. Activate log file generation: Open Options > General and select to Write support information to log files.
3. Repeat the steps that lead to your problem.
4. If possible, create one or more screenshots which help explain the problem situation. These could e.g. show a displayed error message. To create screenshots, you need a graphics editor like Microsoft Paint.
5. Create an info file for your computer system:
• Windows XP: Start > Run.... Enter "msinfo32.exe".
• Windows Vista/Windows 7: Click Start. Enter "msinfo32.exe" into the search field.
• Save all displayed system information: File > Save.... Choose location (e.g. Desktop) and file name (e.g. "system.nfo").
6. Send the following data to support:
• Product name and version number. You find these in the About dialog (in the product main window, click ? > About).
• A short description of the problem. Also describe the necessary steps to reproduce the problem.
• The log files: Open Options > General. You can now deselect log file creation. Click Open log folder to see all created log files in the file explorer. Create a single ZIP file, including the complete log file folder.
• Add the create info file (e.g. "system.nfo") to the ZIP package.
• If you have created any screenshots, add those to the ZIP package, too.

We will do our best to solve your problem. Thank you for your assistance!

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