Video recording problems and solutions

Cancelling recordings, videos not being detected, skips and stuttering in the recordings - a few tips to help to avoid common problems, and instructions for reporting inconveniences.

Skips and stuttering in recordings

Quality issues in recordings, like a stuttering video track, or skips in audio or video track, can be caused by high computer workload or insufficient computer resources, by excessive video image sizes, or by a wrong video encoder being used.

If some of your recordings happen to be jerky you can try out some things to avoid stuttering and gaps in future:

Mind the following points to avoid quality issues in recordings:

  • Set the output format to Universal (MP3/MP4).
    This profile converts videos quickly and with a minimum of computer resources, using the MPEG4 H264 Superfast encoder.
    Restriction: Universal (MP3/MP4) is not available in the demo version and Audials Light.
  • Do not use other programs during the recording to avoid processor workload.
    Consider to stop programs running in the background, such as messengers.
  • Decrease the size of the video image and avoid to record in full screen.
    Choose a lower quality setting, or a smaller resolution. The smaller the window, the lower the required processor workload.
  • Try to record on a more powerful computer with more working memory and a faster hard drive.

Recordings cancel or stop prematurely

Depending on recording tool, source and application playing the video, cancelling recordings can have a variety of reasons. Mind the following tips to avoid this problem.

To avoid cancelling recordings

  • Don't pause playback until the recording has finished.
  • Don't minimize the browser window playing the content.
  • Don't open new browser tabs or windows.

Video will not be detected

To avoid problems with detecting the video, start the recording in Audials One first, then start the playback software, and finally play the video.

To avoid detection problems

  1. Exit all applications that play back video content, as well as all applications that play back audio content.
  2. Start the recording in Audials One, as usual.
  3. Start the application that is playing the video, and start the video.
    Audials One detects the video after a short moment.

If this procedure did not solve your detection problem

  1. Here are some other ways to avoid or work around detection problems:
    • Play back the video with another browser. Using Google Chrome is recommended.
    • Record the video using the Record from screen tools.

Video playing in Microsoft Edge will not be detected

For technical reasons, videos from some sites cannot be detected when played back with the Microsoft Edge browser.

To record videos on Windows 10, we recommend playing back the videos with Google Chrome or Mozilla Firefox.

Subtitles will not be recorded from Netflix

Subtitles cannot be recorded using the standard recording tools.
Tip: Try out the Record from screen tools. This function records everything that you see and hear. This includes subtitles.

Reporting inconveniences and problems

Problems with video recording vary wildly, with hardware and software used. Oftentimes, it's a competition: a new streaming service turns up, or a popular streaming service changes its website or streaming interface. Audials One constantly needs to be monitored and improved to adapt to such changes. We need your help with that!

Whenever you experience an inconvenience or a problem during video recording, report it to us.
Note: We read your comments carefully, but we cannot answer your feedback. We count each reported problem, and we solve frequent problems with product updates.
Figure 1. Link for reporting inconveniences and problems. After stopping the recording functions, Audials One displays a Recording problems? link (1). Whenever you experience an inconvenience or a problem, click this link to get helpful information. If this doesn't solve your problem, click Report the problem (2).