Video recording problems and solutions
Cancelling recordings, videos not being detected, skips and stuttering in the recordings - a few tips to help to avoid common problems, and instructions for reporting inconveniences.
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Skips and stuttering in recordings
Quality issues in recordings, like a stuttering video track, or skips in audio or video track, can be caused by high computer workload or insufficient computer resources, by excessive video image sizes, or by a wrong video encoder being used.
Mind the following points to avoid quality issues in recordings:
Set the output format to Universal (MP3/MP4).
This profile converts videos quickly and with a minimum of computer resources, using the MPEG4 H264 Superfast encoder.Restriction: Universal (MP3/MP4) is not available in the demo version and Audials Light.
Do not use other programs during the recording to avoid processor workload.
Consider to stop programs running in the background, such as messengers.
Decrease the size of the video image and avoid to record in full screen.
Choose a lower quality setting, or a smaller resolution. The smaller the window, the lower the required processor workload.
- Try to record on a more powerful computer with more working memory and a faster hard drive.
Recordings cancel or stop prematurely
Depending on recording tool, source and application playing the video, cancelling recordings can have a variety of reasons. Mind the following tips to avoid this problem.
Video will not be detected
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To avoid detection problems
- Exit all applications that play back video content, as well as all applications that play back audio content.
- Start the recording in Audials One, as usual.
Start the application that is playing the video, and start the video.
Audials One detects the video after a short moment.
If this procedure did not solve your detection problem
Reporting inconveniences and problems
Problems with video recording vary wildly, with hardware and software used. Oftentimes, it's a competition: a new streaming service turns up, or a popular streaming service changes its website or streaming interface. Audials One constantly needs to be monitored and improved to adapt to such changes. We need your help with that!