The following FAQ offer useful information regarding installing and updating, as well as using and troubleshooting, for all Audials products.
Please find the system requirements listed in section Downloads
We offer several products that each focus on specific, typical tasks.
Need help deciding which product is the right one for your needs?
The most recent versions of all products can be found in section Software Downloads.
Please note that all "Freeware Downloads" can be activated to full product versions with your license information. When updating, this license information is kept and your product will be activated, automatically.
If you have a license for a particular version that is not available for download in the Freeware Downloads section, then you can find those versions linked in the support forum:
Forum > Update and License > Download links for all earlier versions
If you could not find your particular version here, please contact us at support.
Open Options > General. Under group "Product Activation", click About. The displayed About Dialog shows the version number of your installed product on the first line.
Compare the version number of your installed product to the version number of the most current product update listed on our website (see section Software Downloads).
Yes, you can install your product on several computers, even with only one license key.
Please note that it is not possible to run your product on several computers at the same time.
The License Recovery FAQ offers information on our license and upgrade policies.
Three executable files need to have access to the Internet:
Kaspersky's "Internet Security Suite" blocks access to certain social radios, namely "last.fm".
If you are using the "Internet Security Suite" on your computer, switch if off.
Then please check again whether you can acess the radio's website with your browser software and whether you can use Social Radio functionalities with your Audials product.
Creating and sending log files and other technical information is oftentimes the only means for product and support and developers to verify, reproduce and fix functional issues.
The following steps will help us troubleshooting your problem:
6. Send the following data to support:
We will do our best to solve your problem. Thank you for your assistance!
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