This content has moved to our new support site at support.audials.com.

Hello,

stedem schrieb:

Hello,
I would like to find this version Tunebite 8 Platinum to download, i didn't see above. I downloaded Audials 8 on the site but i have an message " key to old for this version" !!!
Thank you

- The 8.x version you can download from our main website.
- This forum post is for user who would like to download any of our earlier versions.

As for the message " key to old for this version" -> See our FAQ with "License key is not accepted. What should I do?".

Now ,

glockjs schrieb:

I don't understand why this info isn't on the main web page? The frustration of just finding this alone makes me never want to use anything made by this company ever again. The link that was sent with the original email of my product is a download link to the latest. How does that help me in any way?

Pulling all this on the main website would bring even more confusion and would also look bad ... anyways ... what is IMPORTANT is to remember that any Company with On-line Software products has the FAQ page where users would be able to find the answers for the most frequently asked questions. So , please 1st check our FAQ index before posting here in the forum or to contact support who are basically there for you guys when some technical problem occurs and the problem needs to be investigated and then solved ASAP.

Hi,

stedem schrieb:

Before asking for help to the support, I searched and tried and i did what you said. I tried again but i got this message :
"The entered licence key matches a prior product version. please purchase a current license key to activate the installed product. Or do you want to download an older version ? "
I retrieved my key in my account on the site : https://ccc.element5.com/ccc/purchasedet…eeee94919a0b783
I bought Audials Tunebite 8 Platinum [#300066246] the 09-DEC-08, and ma license key work with Tunebite 6

Well, you did purchase Tunebite Platinum ver.6.x on 2008-12-09. So this means that your License key will work with Tunebite ver.6.x. ( you probably installed our latest version.) So , what you need to do is : or to follow suggestions from the popup message or to manually download Tunebite v.6.x ~ (v.6.0.31728.2500) , install it and then use your license key to activate it.

NOTE: if you will install earlier version then please remove the currently installed version 1st and only afterward start with the Tunebite ver.6.x installation.