How-to-solve: Driver installation keeps asking for system reboot ? Drivers do not install properly ?

      How-to-solve: Driver installation keeps asking for system reboot ? Drivers do not install properly ?

      According to Tech.Support feedback on this problem, here are the scenarios and the solutions for fixing such problems:

      (NOTE: the following solutions are valid only if our FAQ with "3. I have trouble with drivers (e.g. the High-speed Dubbing devices). What to do?" doesn't help!)

      1. 80% of users receive this behavior simply because of the Windows VISTA and Windows 7 UAC (User Account Control). In other words, if you have VISTA or Windows 7, then please always use right click -> "Run as Administrator" to execute the installer and also on the created Desktop shortcut for any of the Audials products or simply disable this Windows feature UAC.
      (*In some cases a re-installation of Audials is needed- if you do this , please don't forget to use right click on the installer and then "Run as Administrator")

      2. Another reason why this can occur, is that some other old software products need to run in Windows Compatibility mode in order to run properly - this is not the case of Audials, but can cause problems for Audials. So please check the following:

      - Use right click on the Audials desktop shortcut and click on 'Open file location' to get to the installations directory.
      - There look for Audials.exe and with a right-click on that file go to "Properties" -> Compatibility -> make sure that "Run this program in compatibility mode .." is DISABLED (unchecked).
      - Repeat this for the file AudialsStarter.exe which can be found in the same directory as Audials.exe

      * See attached screen shot with "CompatibilityMode.jpg"
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      how to solve : Internet media recording will not capture the video streams played in your browser!

      How to install RRNetCap drivers manually :

      Lately we observed another rare case which is regarding RRNetCap driver installation... in order to solve this problem, here is a possible solution:

      - Close Audials 8 and all other applications (because you will be disconnected from the internet)

      - Open Windows Explorer > go to the Audials 8 installation folder > choose RRNetCapDrivers folder.
      Now choose the OS version [32] bit or [64] bit and from there choose and execute 'RRNetCapUninstall'.exe
      ***(see Screenshot1)

      - At this point a system reboot is IMPORTANT, so please reboot your system

      - Before starting any application, please go to Windows Start > Run > write “ncpa.cpl” and hit Enter

      - Then it will appear a new window where you will have to right click on the active Local Area Connection > Properties > Install > Service > Add > Have Disk > Browse > from the Audials installation folder please choose the RRNetCap Drivers OS version [32] or [64] bit > rrnetcap.inf > click OK
      ***(see Screenshot2)

      - After you installed it, you should see it under Local Area Connection Properties
      ***(see Screenshot3)

      - Start Audials 8 and try to use the 'Internet media recording' feature. Still same issue ?


      If all instructions from above are still not helping you further , then please contact our Support Team !
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      how to solve : DRM audio&video recordings request System reboot or Driver installation/update.

      How to install High Speed-Dubbing drivers when all of the above fails (this is very rare case).

      NOTE: In Audials 9.x series the driver name has changed from "Tunebite High Speed-Dubbing" to "Audials Sound Capturing"

      A few tips before starting the installation :

      - Open Device manager and see if the device is installed . Look under "Sound, video and game controllers" for "Tunebite High Speed-Dubbing". If you have the driver(s) in there , then please remove it !
      - Make sure you close Audials!

      [VISTA or Windows 7 users]:
      In Device Manager please go to its Action menu -> Add legacy hardware -> and then do the followings :

      - Install the hardware that I manually select from a list (Advanced)
      - Sound, video and game controllers
      - Have Disk -> Browse -> {go to installation folder and pick the proper driver from the tbhsd folder} e.g.: if Win7 or VISTA -> choose [VISTA] folder. Now choose the OS ver. 64 bit or 32 bit. Select the "tbhsd.inf" from there and click on Open.
      - Click OK then Next until it completes the installation

      [XP users] (NOTE : If you are using Windows XP x64bit , then all this will not work!):
      Go to Windows Control Panel -> Add Hardware and then do the followings :
      - When you are asked if it’s already connected please continue with „Yes I have already connected the hardware”
      - In the next window choose „Add a new hardware device”
      - Next window -> choose to install manually then Next -> choose „Sound, Video and game controllers ”
      - Click on „Have Disk” button -> Browse -> {go to installation folder and pick the proper driver from the tbhsd folder}. Choose [Xp] folder. Now choose the OS ver. 64 bit or 32 bit. Select the "tbhsd.inf" from there and click on Open.
      - Click OK then Next until it completes the installation

      If all instructions from above are still not helping you further , then please contact our Support Team !

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      Possible solution if all above do not help/not relevant

      If the solutions mentioned above does not help, then please try these steps :

      1. Close all applications
      2. Open Windows Device Manager and go to "Sound, video and game controllers"
      3. If you see "Tunebite High-Speed Dubbing" then please uninstall it/remove it. (If there are more then one "Tunebite High-Speed Dubbing" devices there , then please remove all of them!)
      4. Now you would need to reinstall the proper driver. This you can do in several ways , but first a short "good to know" info on Audials drivers :


      - RRNetCap driver ~ this is used when you are trying to start the "Internet media recording" feature from Capture tab. This driver is actually a Virtual NetWork card which allows Audials to filter out real media files from all other advertising flash videos or similar.

      - High Speed-Dubbing driver ~ This is used in Converter and Capture tab. (e.g.: Sound recording or Screen recording). This driver is a Virtual Sound/Audio card which allows Audials to record audio files and also the audio part from video files for you and in case of DRM audio files, it would also allow simultaneous recordings (up to 28 simultaneous recordings).

      - VCD (Virtual CD) driver ~ This is used only in the Converter and only for Audiobooks. This driver is a Virtual CD which works only with iTunes. Instructions on how to use it can be found if you click on the Audiobooks button from the Converter tab.

      Now , to start the installation you simply need to click any of the features that will request the proper driver installation. You have at least one example for each driver above.



      NOTE : If you are requested to reboot to finalize driver installation then please do so , otherwise the product will still have the last entry which is "The driver is not installed" or "Reboot is requested to install the Driver".