Video recording problems and solutions

Cancelling recordings, videos not being detected, skips and stuttering in the recordings - a few tips to help to avoid common problems, and instructions for reporting inconveniences.

Performance issues, skips and stuttering

Performance issues like a stuttering video track, or skips in audio or video track, are oftentimes caused by insufficient computer resources for recording a video at a certain resolution and encoding it to a certain format. The higher the video resolution, the more computer resources are required for playing, recording and encoding a video.

To avoid performance issues

  • Limit the video resolution sent by the video service.
    • Either reduce your screen resolution. Audials One detects cases where this is the appropriate choice and displays interactive instructions.
    • Or reduce the size of the browser window, until the video quality, as displayed in Audials One recording window, drops to a lower resolution. This may require a few trial and error runs, until you find the ideal size of the browser window.
  • Avoid moving the mouse pointer.

    When the mouse pointer is moved, video play controls, and on some video services also additional video information, appears. This can lead to additional CPU load.

  • Set the output format to Universal (MP3/MP4).
    This profile converts videos quickly and with a minimum of computer resources, using the MPEG4 H264 Superfast encoder.
    Restriction: Universal (MP3/MP4) is not available in the demo version and Audials Light.
  • Don't use your computer for other tasks during the recording.
  • Exit any other non-essential programs running in the background.
  • Wait for ongoing or pending Windows updates to finish.
    Windows updates can use a significant amount of computer resources, and thus do increase the chance of performance issues.
  • Use a more powerful computer with a better CPU and GPU, more working memory, and a faster hard drive.

    Rule of thumb: Playing a video should not cause more than 50% to 60% CPU load.

    Note: Specifically for recording in 1080p, a top-level desktop CPU (i5, i7, or comparable) is required.

Recordings cancel or stop prematurely

Depending on recording tool, source and application playing the video, cancelling recordings can have a variety of reasons. Mind the following tips to avoid this problem.

To avoid cancelling recordings

  • Don't pause the video.
  • Don't minimize the browser window playing the content.
  • Don't open new browser tabs or windows.

Video will not be detected

To avoid problems with detecting the video, start the recording in Audials One first, then start the playback software, and finally play the video.

Before you begin

  • Audials One can detect videos from Google Chrome, Mozilla Firefox and Internet Explorer.
  • Google Chrome 62 and later must be started with the command line flag --no-sandbox to allow Audials One to detect videos.
  • Videos played in Microsoft Edge cannot be detected.

To avoid detection problems

  1. Exit all applications that play video content, as well as all applications that play sounds.
  2. Start the recording in Audials One, as usual.
  3. Start the application that is playing the video, and start the video.
    Audials One detects the video after a short moment.

If this procedure did not solve your detection problem

  1. Here are some other ways to avoid or work around detection problems:
    • Play the video with another supported browser.
    • Record the video using the Record from screen, manual mode tool.

Subtitles will not be recorded

Subtitles cannot be recorded using the standard recording tools.
Tip: Try out the Record from screen tools. This function records everything that you see and hear. This includes subtitles.

Reporting inconveniences and problems

Problems with video recording vary wildly, with hardware and software used. Oftentimes, it's a competition: a new streaming service turns up, or a popular streaming service changes its website or streaming interface. Audials One constantly needs to be monitored and improved to adapt to such changes. We need your help with that!

Whenever you experience an inconvenience or a problem during video recording, report it to us.
Note: We read your comments carefully, but we cannot answer your feedback. We count each reported problem, and we solve frequent problems with product updates.
Figure 1. Link for reporting inconveniences and problems. After stopping the recording functions, Audials One displays a Recording problems? link (1). Whenever you experience an inconvenience or a problem, click this link to get helpful information. If this doesn't solve your problem, click Report the problem (2).