Video recording problems and solutions

Cancelling recordings, videos not being detected, skips and stuttering in the recordings - a few tips to help to avoid common problems, and instructions for reporting inconveniences.

Performance issues, skips and stuttering

Performance issues like a stuttering video track, or skips in audio or video track, are oftentimes caused by insufficient computer resources for recording a video at a certain resolution and encoding it to a certain format. The higher the video resolution, the more computer resources are required both for recording and for encoding a video.

To avoid performance issues

  • Don't use your computer for other tasks during the recording.
  • Exit any other non-essential programs running in the background.
  • Set the output format to Universal (MP3/MP4).
    This profile converts videos quickly and with a minimum of computer resources, using the MPEG4 H264 Superfast encoder.
    Restriction: Universal (MP3/MP4) is not available in the demo version and Audials Light.
  • Record a lower video resolution.
    • If your video service offers a video quality level option, choose a lower quality level.
    • If no such option is available, reduce the size of the browser window, until the video quality drops to a lower resolution.
  • Wait for ongoing or pending Windows updates to finish.
    Windows updates can use a significant amount of computer resources, and thus do increase the chance of performance issues.
  • Use a more powerful computer with a better CPU, more working memory, and a faster hard drive.

Recordings cancel or stop prematurely

Depending on recording tool, source and application playing the video, cancelling recordings can have a variety of reasons. Mind the following tips to avoid this problem.

To avoid cancelling recordings

  • Don't pause the video.
  • Don't minimize the browser window playing the content.
  • Don't open new browser tabs or windows.

Video will not be detected

To avoid problems with detecting the video, start the recording in Audials One first, then start the playback software, and finally play the video.

To avoid detection problems

  1. Exit all applications that play video content, as well as all applications that play sounds.
  2. Start the recording in Audials One, as usual.
  3. Start the application that is playing the video, and start the video.
    Audials One detects the video after a short moment.

If this procedure did not solve your detection problem

  1. Here are some other ways to avoid or work around detection problems:
    • Play the video with another browser. Using Google Chrome is recommended.
    • Record the video using the Record from screen tools.

Video playing in Microsoft Edge will not be detected

For technical reasons, videos from some sites cannot be detected when played back with the Microsoft Edge browser.

To record videos on Windows 10, we recommend playing back the videos with Google Chrome or Mozilla Firefox.

Subtitles will not be recorded

Subtitles cannot be recorded using the standard recording tools.
Tip: Try out the Record from screen tools. This function records everything that you see and hear. This includes subtitles.

Reporting inconveniences and problems

Problems with video recording vary wildly, with hardware and software used. Oftentimes, it's a competition: a new streaming service turns up, or a popular streaming service changes its website or streaming interface. Audials One constantly needs to be monitored and improved to adapt to such changes. We need your help with that!

Whenever you experience an inconvenience or a problem during video recording, report it to us.
Note: We read your comments carefully, but we cannot answer your feedback. We count each reported problem, and we solve frequent problems with product updates.
Figure 1. Link for reporting inconveniences and problems. After stopping the recording functions, Audials One displays a Recording problems? link (1). Whenever you experience an inconvenience or a problem, click this link to get helpful information. If this doesn't solve your problem, click Report the problem (2).