A log file is a text file that contains information of the software’s technical processes and events. This protocol enables the technical support team and software developers to understand the exact behavior of the software. In some cases, the Audials support could ask you to send them the Audials log files.
How to create the log files for Audials PC
- Open the Audials options.
2. Select General.
- Activate at Troubleshooting the option Extended logging.
- Now repeat the steps that lead to the problem.
- Go to options -> General, and click at Troubleshooting on Open log folder.
- Press Alt + the up arrow to go to the parent folder.
- Close Audials before compressing the Log folder, otherwise you will send them incomplete log information.
- Right-click on the Log folder, select Send To, then select ZIP Compressed Folder.
A new compressed file with the name Log.zip is created in the folder. - Attach the ZIP file to your support request.
How to access the log files manually
If the Audials installation no longer starts, or if you run into other problems while following the steps above, you can also access the log files folder manually.
- Press the Windows-Key, type “This PC” and press Enter (or easier, press “Windows-Key+E”).
- Press Ctrl+L and enter “%localappdata%\Audials\Audials 2026“.
- Select the folder “Log”.
- Perform the steps 8 and 9 from above.
