Subtitles are helpful when dialogue is hard to understand or when you are watching movies and shows in another language. But sometimes they do not appear, are set to the wrong language, or do not work properly. The following steps can help you fix many Amazon Prime subtitle problems quickly on your own.
First, check whether subtitles are available
Not every movie or TV show offers subtitles in every language. So first, start playback and check whether a subtitle icon appears at all. If no language can be selected there, the title may not support subtitles in your preferred language.
Open the subtitle menu during playback
Start the video and move your mouse or tap the screen so the playback controls appear. Then open the subtitle menu. There you can check whether subtitles are turned off or whether a different language has been selected.
Select the correct language
Often, the issue is simply that the wrong language is selected. Choose your preferred language in the subtitle menu. If subtitles are showing up, but not in the language you expected, manually selecting the correct option again can often fix the problem.
Restart the video
If subtitles do not appear even though they are turned on, close the video completely and start it again. Minor playback glitches can often be fixed this way. In many cases, that is all it takes.
Close the app or browser
If restarting the video does not help, completely close Amazon Prime Video once. Then reopen the app or browser and try again. This often fixes temporary display issues.
Check subtitles on another device
Try the same movie or TV show on another device, such as your phone instead of your smart TV. If subtitles work there, the issue is probably not with the title itself, but with the first device or its settings.
Update the Prime Video app
If you are using the app, check whether an update is available. Outdated app versions can cause playback issues. The same applies to your browser, smart TV system, or streaming device.
Check how the subtitles are displayed
Sometimes subtitles are available but hard to read. Check whether you can adjust the size, color, or appearance. This can help prevent subtitles from being too small, too faint, or difficult to see.
Try another movie or TV show
If the problem only happens with one specific title, the issue may be with that content. So try another movie or TV show. This will help you figure out whether Amazon Prime Video is affected in general or whether it is just a single title.
What to do if nothing helps
If subtitles still do not work, checking Amazon Prime Video Help or trying again later may be the only option. Sometimes the problem is temporary and related either to the platform itself or to a specific device.
In short
If you are having Amazon Prime subtitle problems, it is best to go step by step. First, check whether subtitles are available for the title, open the subtitle menu, choose the correct language, restart the video, and, if necessary, test it on another device. That solves most subtitle issues quickly.
Keep Amazon Prime movies and shows available anytime
Streaming content is temporary, and titles can disappear from the Amazon Prime catalog. Do you want to keep watching your favorite content even after it is no longer available on Amazon Prime?
Audials One makes that possible.
For private and personal use, you record Amazon Prime with the right subtitles and without ads. The subtitles can be changed or removed at any time.
