Deezer™ Help and Support Page

Find Answers & Solutions to the most common Issues & Questions regarding Deezer™

On this page you will find two chapters that can help you solve some of the problems you might be experiencing with your Deezer™ account. In chapter one please find a description on how to record and download music from Deezer™ as your private copy for your own use and to convert the music tracks for your other devices at home and to go. In chapter two you will find a Deezer™ FAQ with solutions for the most important problems. Please go on with reading:

1) Learn How to Record Music from Deezer™ with Audials Tunebite

Best Way to Record, Download and Convert Content from

Deezer™ protects its music from being downloaded using a specialized process. Audials lets you get these songs in spite of this by simply recording via the soundcard.

The process is decidedly simple.  Audials records exactly what you hear in your speakers and identifies individual songs via an audio fingerprint, so that these songs appear neat and tidy in your player with the song titles attached.

Record from any Music Streaming Service with Audials Tunebite Premium

Record from any Music Streaming Service with Audials Tunebite Premium

This streaming recorder has the advantage of preconfigured settings for recording and saving audio from the most popular streaming platforms. All other audio streams can be recorded with the program’s three different streaming methods. Using the preconfigured recording settings, you can record and save audio from Deezer™ with ease.

Learn step-by-step how to record and download Music from Deezer™

Step 1: Start Audials Tunebite, Tab “Streaming - Save Music”
Step 2: Click “Deezer“ tile. Play back Deezer™ Streaming in Browser
Step 3: Music will be automatically saved as file (e.g. MP3/AAC)

Deezer™ audio streaming can be recorded and saved in the formats mp3, wma, aac, caf. After the recording, the Audials Windows software tags the audio file with ID3 tags, album cover und song text.

Audials Tunebite Premium records Music Streaming of Deezer™!

Only Audials makes it that easy to record and download music from the internet. This process is not just limited to Deezer™, but can be used on countless other sources as well. Audials lets you download your music entertainment from your choice of websites. After downloading your music, you can listen to it on your computer right away, convert the files into any desired format and/or transfer them to your portable devices (Android Smartphone, Tablet, iPhone, iPad, Xbox, PSP, PDA, etc.), so that you can enjoy your media away from home.

Free Trial without any Risk!

Download, install and learn how easy you can use Audials. The demo software shows you nearly the complete feature set with only a few limits. It´s free and you need no registration to test it.


Audials Radio Apps as free Player and Recorder

Smartphone & Tablet
Audials App for Android on Google Play
Apple iPhone & iPad
Audials App for iPhone and iPad on the AppStore
Windows Free App
Computer & Tablet
Windows 8 App on Windows Store

Audials Radio as Pro-Editions with much more functions

Android Pro-App
Smartphone & Tablet
Audials App für Android auf Google Play

Windows Pro-App
Computer & Tablet
Windows 8 App im Windows Store

2) Help Desk Support

Find answers and solutions of the most asked questions regarding Deezer™

Deezer™ entertains you with over 35 million titles including music, audiobooks and radio plays. is now the first global website for music on demand with no restrictions: listening to all kinds of music is now free, unlimited, legal and accessible to all Internet users via a Web browser. At a time where most Internet users access music in a non-paying and illegal manner, a practice against which professionals and artists are legitimately fighting a never-ending battle, has announced a long-awaited revolution. The site, which was created in France and is available in 16 different languages, is already successful on an international level with hundreds of thousands of members in different countries. offers all styles of music that are accessible via a simple and userfriendly interface. Users can also manage their own musical universe by creating their own playlists, and can freely share their lists of tracks with other users. is already in talks with major music labels and the SPPF3, and will soon be announcing that new agreements have been reached. We decided to answer some of the most common issues regarding Deezer™ in the following FAQ section:

What is the Deezer™ Flow?

If you start the feature called “Flow”, you receive the music that is tailored to you. This personalized radio takes the music stored in your library as a basis to know what music you listened to in the past and provides you with the songs that fit to your taste. By getting to know your likes and dislikes, it will adapt to those.


From which devices can I listen to music streamed from Deezer™?

Smartphones (including iPhone and Blackberry), Tablets (also iOS), Smart TV’s and Consoles as well as Wireless Home Music Streamers and In-dash Car Systems are supported by Deezer™.

How can I use Deezer™ with my Sonos device?

If you have a Sonos home entertainment system, you can upgrade to Deezer™ Elite (£14.99 or $19.99/month). It streams in 16-bit/44.1kHz FLAC. For using Deezer™ on the Sonos system, download the Sonos-App from the Sonos website, open the main menu and select “Add music”. Then add an account on Deezer™, if you already have an account or create a new one.

How can I share my playlist with friends?

If you want to share a file, glide over the cover image of the respective item and click on the arrow that appears in the top right corner. Select “share” to enable a transfer to another Deezer™ user via email or through the social networks Facebook, Twitter or Google+.

How do I ensure using Deezer™ offline?

Listening to music offline is not possible with the free version. The Premium+ account has a free trial period of 15 days, in which the offline mode can be tested as well. The Premium+ account costs £9.99 per month.

Please note

Music from is copyrighted. Any redistribution of it without the consent of the copyright owners may be a violation of the law in most countries, including the USA. Audials AG is not affiliated with Deezer™, nor the company that owns the trademark rights to Deezer™. This page is provided for compatibility purposes only, and in no case should be considered an endorsement of Audials Software products by any associated 3rd party.Deezer™