Updates within a major version (i.e. the first digit in the version number) are for free and can be downloaded here.

Example: For a customer who bought Tunebite version 6.0, all updates within the series 6.x.x.x are for free. E.g. version 6.1, can be download and activated with the customer's old license key received when purchasing Tunebite 6.0.

Non-free updates include completely new features and functions. These new features are developed by a large team of developers over many, many months. That is why such version updates come with a cost. But we do offer our customers an attractive discount, usually communicated through newsletters. You can also request these offers from our free e-mail support.

Please note that there is no compulsion to purchase these updates. You can continue to use your current version even after the release of a new version. Please consider updating if you are interested in the novel features and enhancements of the new version.

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The Upgrade Dialog shows information on your available upgrade options and leads you through the steps of an upgrade process.

Start your product. Open the Upgrade Dialog by clicking Upgrade, located in the upper left of the product window.

Examples for upgrade options: Upgrading from "Tunebite Premium" to "Tunebite Platinum", or upgrading from "Tunebite Platinum" to "AudialsOne".

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Upgrading a product from a "lower" to a "higher" version with more features is not simply a process of exchanging one product for another, but rather a completely new order transaction.

Consequently, upgrade prices do not equal the difference between the prices of both versions, as processing fees are included.

Even so, we grant a discount on the price of the higher version!

Example:
A customer has purchased Tunebite Premium for € 19.90 ($ 26.90 ). He/she would now like to get the superior version, Tunebite Platinum, which costs € 29.90 ($ 39.90). Due to the discount offer, the customer can upgrade to Tunebite Platinum for only € 14.90 ($ 19.90).

Please note that our website tabulates the features for each version. In addition, website and order forms usually suggest to buy the highest product version. This way, chances are lower you do mistakenly purchase a version with less features.

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Please always make a copy of your license mail and save it somewhere where you can retrieve it. Do not just save the key electronically on your PC, but print out the license e-mail! This way, your license information is stored savely if you buy a new PC or if you have to re-install your system.

We also provide a free license and software archive service. You can get your lost license key and the link to the software you purchased, sent to you via e-mail.

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If you have a license for a particular version that is not available for download from our website, then you can find those versions here:

AudialsOne / RS Audials Complete

Radiotracker

Tunebite 

Mediaraptor / MP3Videoraptor / Videoraptor 

If you could not find your particular version here, please contact us at support.

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If you have junk/spam filtering active in your your e-mail system and/or e-mail software, check whether the license information e-mail has been filtered out.

Please note: If you pay by bank transfer it can take up to three working days from the day of purchase until you receive your license key.

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You can verify the activation by comparing the information given in your purchase e-mail with the information shown in the About dialog: In the product's main window, upper right, click ? > About. The About dialog should show a serial number and the purchased product version.

License Error messages

There are a few different reasons why a license key may not be accepted. The displayed License Error dialog offers information, correspondingly:

• "The entered key is not a valid license key."

  Please check the entered key for typing errors. The safest way to enter the key is to copy-and-paste it from your license e-mail.

• The entered key is "not valid for this product", or "matches a prior/an updated product version".

  In this case you entered a correct license key, yet it is not valid for the product or the product version that you have installed.

  "You can use this key for ..."

  When displayed, this text tells explicitly which product and which product version the entered key does match to.

  Please find the most up-to-date product version on our Freeware Downloads page.

  For download links to older product versions, refer to question #5.

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Please check the information shown in the About Dialog (click ? > About). If the dialog does not show a serial number and tells that the installed product runs in mode "Free", most probably your license was not accepted during activation.

Please retry to activate the product.

If a License Error dialog is displayed during activation, continue reading question #7: "License key is not accepted. What should I do?"

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After you enter the license key, you will not be able to see it any more in the application.

If you want to contact us and you want to refer to your license key, please tell us the unique serial number which is shown in the About Dialog, instead. To open the About Dialog, start the product. Then, in the upper right of the product's main screen, click ? > About.

Please print and save your license e-mail to a safe place. Also look at the question above: "I have lost my license. What should I do?"

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Compare the version number of your installed product to the version number of the most current product update listed on our website (see section Freeware Downloads).

You can check the version number of the product which is installed on your computer in the About Dialog. To open the dialog, click ? > About, located in the upper right of the product window.

The current versions of all products can be found here ready for download.

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In case you bought the boxed CD version of our product, you will have to use the activation key provided along with this version. This activation key provided on your CD is not the license key.

Install your product. Right at first startup, you will be prompted to activate your product.

Use your activation key to register with our database (insert the key into the relevant field - a short box), after which you shall receive a license key that activates the product.

Please make sure that you insert this license key in the field provided for that (a long box) and click Activate.

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Please send us the question through our support form. Please provide us with the following information:

• Full name used when you purchased the product
• Date of purchase
• Version number of the product you bought
• Shop you purchased the product at – eSellerate, element5 etc

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