Netflix™ Help Site

Find Answers and Solutions to the most asked Questions regarding Netflix™

On this page you will find two chapters that can help you solve some of the problems you might be experiencing with your Netflix™ account. In chapter one please find a description on how to record and download the HD video streaming of Netflix™ as your private copy for your own use and how to convert the videos and movies for your other devices at home and to go. In chapter two you will find the Netflix™ FAQ with solutions for the most important problems. Please go on with reading:

1) Learn how to record and download Netflix™ Streaming Videos

Please find attached a how to Description on how you can record, download HD Video Streams from Netflix™ for your private Use with Audials Moviebox

Record from any Video Streaming Service with Audials Moviebox

Record from any Video Streaming Service with Audials Moviebox

This streaming recorder has the advantage of preconfigured settings for recording and saving video from the most popular streaming platforms. All other video streams can be recorded with the program’s three different streaming methods. Using the preconfigured recording settings, you can record and save videos from Netflix™ with ease.

Best way to capture, download & record Netflix™ HD streaming video with Audials Moviebox
Start Audials Moviebox and switch to the “Save video” view located in the “Streaming” section.
Select the profile with the desired format from “Format:” on the downside of your screen.
Click the “Video recording” button and in the appearing dropdown-menu click on the tile with the title “Netflix“.
Open in your browser and select the video that you want to record.*
The recording will start directly when playing the video. Your progress of the recording will be displayed on the control window “select automatically”.
When the recording is complete the video will be transferred to the Audials playlist on the right side of your screen.
You can now play the video with Audials or drag and drop it into another application or Windows explorer to export it.

*Make sure the video is played in original size so that the best possible quality can be achieved.

The best TV Shows whenever you want them

With Netflix™ you've got access to top HD TV shows like House of Cards, Lilyhammer, Hemlock Grove, Arrested Development, Orange is the New Black, The Glades, Longmire, Fringe, Continuum, The Finder, Alias, Pretty Little Liars, Life, Breaking Bad, Bones, Burn Notice, Heartland, Copper, How I Met Your Mother, Supernatural, Eureka, Psych, Revenge, Once Upon A Time, Scandal, Doctor Who, Merlin, Hart of Dixie, The Walking Dead, The Vampire Diaries, Teen Wolf, Drop Dead Diva or Hit & Miss.

Audials 12 in 120 Seconds: Save Videos from the Internet

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2) Help Desk Support

Find Answers and Solutions to the most frequently asked Questions regarding Netflix™

About Netflix™

When you think movie streaming, one of the names that first pops up in your head has to be Netflix™.  With a monthly subscription of about $7.99, Netflix™ offers a large selection of movies, TV shows and music videos which can be streamed instantly over the internet using multiple portable devices (Smartphones, Tablets, Netbox, Xbox 360, PS3, Nintendo Wii, Blu-ray Players, HDTVs, iPad, iPhone, Kindle Fire, Roku etc. are all included). We were frequently asked for help regarding Netflix™ and our software both so please find solutions and answers to the most common issues by taking a look at the following FAQ:

What devices can I use to stream Netflix™ to my TV?

You can watch instantly from any Internet-connected device that offers a Netflix™ application, such as gaming consoles (game consoles (PS3, Wii, XBOX 360), DVD and Blu-ray Players (Dynex, Philips, Sony, Toshiba, LG, Insignia, Magnavox, Panasonic, Sharp, Pioneer, RCA, Samsung, Yamaha, VIZIO), HDTVs (Haier, Hisense, Insignia, JVC, LG, Panasonic, Samsung, Sanyo, Sharp, Sony, Toshiba, Vizio), streaming players/Set-Top Boxes (Apple, Asus, chromecast, D-Link, Funai, LG, Logitech, Magnavox, Netgear, RCA, Roku, Sony, TiVo, Vizio, WD) , home theater systems (LG, Panasonic, RCA, Samsung, Sony), phones and tablets (Android, iPad, iPhone, kindle fire, Windows Phone, nook). These devices are manufactured and sold by device manufacturers.

Tip: When shopping for a device, look for the Netflix™ logo!

How do I watch Netflix™ on my computer?

To begin watching movies and TV shows from your PC or Mac:

1. Open an Internet browser and go to
2. Sign into your Netflix account
3. Select a title to Play

If you do not already have Microsoft Silverlight plug-in installed, you will be prompted to download and install the free plug-in for your web browser. Just follow the instructions to get started.

Can I stream Netflix™ in HD quality?

Yes! Many Netflix™ titles are available in HD. The picture quality while streaming movies & TV shows may vary from computer to computer, and device to device. Picture quality may be affected by a variety of other factors, such as your location, the bandwidth available through and/or speed of your Internet connection.

Streaming in HD uses more bandwidth than streaming in standard definition. Please check with your Internet provider for information on possible Internet data overage charges, as you are responsible for all Internet access charges. You can Manage Bandwidth Usage--the amount of data you use while streaming--by adjusting the video quality of your instant watching experience. Simply visit the Your Account link on the Netflix™ website to change your video quality settings.

How fast does my Internet need to be?

The minimum required connection speed is 0.5Mbps.

While Watch Instantly works with many different levels of broadband, the speed and bandwidth of your broadband Internet connection may impact your viewing experience. Netflix™ streams a little bit of data as a buffer each time you start a movie or TV show. Frequently starting and stopping movies & TV shows will result in a minor increase to the amount of data Netflix™ streams to you per hour. In most cases, this will be less than a few minutes worth.

Netflix™ is a streaming service--movies and TV episodes are streamed over the Internet, not being downloaded, so you must be connected to the Internet throughout the Watch Instantly experience.

How does the Netflix™ App work?

Netflix™ streaming software enables you to watch instantly content from Netflix™ through any Internet-connected device that offers a Netflix™ application. The software may vary by device and medium, and functionality may also differ between devices. For example, this software may be embedded in a Netflix™ ready device or may be offered as an application to be downloaded onto a device such as the Apple iPad™.

How many devices can I use Netflix™ on at the same time?

The number of devices that may be allowed to instantly watch simultaneously will depend on your membership plan. To see the details of your membership plan, go to "change plan information" in the Your Account page. You may have up to six (6) unique authorized Netflix™ ready devices associated with your Netflix™ account.

How do I pay for Netflix™

If you choose to remain a member of Netflix™ after your free trial, you'll be billed once per month on the date that you originally signed up. The payment method that you used to start your Netflix™ account will be used so that you can directly go on with streaming movies. You can either pay via credit card or PayPal.

What happens when my free trial is over?

Unless you cancel your membership before the free trial is over, you will become a paying member of Netflix™. The method of payment you used to start your account will be charged to ensure you can continue enjoying streaming movies.

Please note

Movies and videos from are copyrighted. Any redistribution of them without the consent of the copyright owners may be a violation of the law in most countries, including the USA. Audials AG is not affiliated with Netflix™, nor the company that owns the trademark rights to Netflix™. This page is provided for compatibility purposes only, and in no case should be considered an endorsement of Audials Software products by any associated 3rd party. Netflix™