Netflix™ Help Site
Find answers and solutions to the most asked questions regarding Netflix™
On this page you will find two chapters that can help you solve some of the problems you might be experiencing with your Netflix™ account. In chapter one please find a description on how to record and download the video streaming of Netflix™ as your private copy for your own use and to convert the videos and movies for your other devices at home and to go. In chapter two you will find the Netflix™ FAQ with solutions for the most important problems. Please go on with reading:
1) Learn how to record and download Netflix™ streaming videos
Please find attached a how to description on how you can record, download video streams from Netflix™ for your private use with Audials Moviebox
|Best way to capture, download & record Netflix™ streaming video with Audials Moviebox|
Start Audials Moviebox. Switch to the “Save Video” view located in the “Streaming” section.
Select the profile with the desired file format from “Convert”.
Click the “Video recording” button located in the upper third of your screen and choose the “Save all videos” option from the menu.
Open your browser. Go to netflix.com and select the movie you would like to record from the video on demand section.
Now play the Netflix™ video in your browser.
Audials Moviebox detects the video window automatically and the recording starts immediately.
The progress will be displayed next to it in the “Save Video” view. You may see different parts of the Netflix™ video being recorded. In the end all these parts will be saved as one file.
Wait until the video has finished playing; do not use your computer while the recording is taking place, otherwise the video quality will be compromised.
After the recording is complete, the video will be transferred to the Audials playlist on the right side of your screen saved as WMV, AVI, MP4, 3GP or H.264 file.
You can now play the video with Audials Moviebox or drag and drop it into another application or Windows Explorer to export it.
Audials in 120 Seconds - Record Video Streaming Services
Easily learn how to record and download Netflix™ and other video streaming services by watching our Audials-in-120-seconds video. After recording you can directly watch the video on your PC or convert it in every format you desire.
Audials Moviebox at a Glance: Tons of Options and Lots of Convenience at the Best Price
For its core functions Audials software has received accolades regularly from trade publications and is therefore beloved by millions of users around the globe. Furthermore, Audials software provides its users with a high degree of convenience and additional functions at no extra charge. Get on board today!
|Record and save video streams|
|High-performance video recording technology combines network sniffers and direct access to graphic cards|
|Videos are saved without a reduction of quality compared to the source|
|Easy to use via micro recording windows for every video|
|Perfect for video streams, online movie stores, media centers and video portals|
|Record and save all videos as WMV, AVI, MP4, 3GP or H.264 file|
|Record user-defined picture sections as videos|
|Videos can be converted into suitable formats for any device after recording|
|Optional recording of audio tracks as MP3 files available|
|Convert video files and copy DVDs|
|Import all major video files for converting|
|Export video formats include WMV, MP4, MPEG4, AVI, 3GP and H.264|
|Converts video files as well by playing those files and automatically re-recording them from the screen|
|Extracts audio tracks from videos as audio files|
|7 universal profiles for easy configuration|
|Over 100 device profiles ensure optimized video output for all major playback device types|
|Optimizes files for PC, Mac, smartphone, tablet, iPhone, iPad, Xbox, PS3, PSP, Nintendo DS and many others|
|Batch conversion and automatic shut-down after completion of task available|
|Reads and converts DVDs directly, convenient partial-automatic selection of main film and language|
|Problematic DVDs can be copied by playing those files and re-recording them|
|Converts any DVD to the correct format for tablets, smartphones and netbooks|
|Enjoy your media anywhere with the media center, on your smartphone or with cloud storage|
|Convenient player with playlist management functions and graphic cover display|
|Various displays available according to artist, genre, etc.|
|Displays for beginners and experts available with configured information columns|
|Matching playlists for similar artists and genres generated automatically|
|Supports YouTube links and videos in playlists|
|Dual-device display enables flexible transfer from and to a wide-variety of devices and file locations|
|Optimized for Android smartphones, direct browsing and using playlists etc.|
|Compatible with iPhone / iPad / iPod and iTunes, perfect for filling up Apple hardware|
|Memory display for all devices|
|Copying in the background|
|Preconfigured for TelekomCloud, Dropbox, Microsoft Skydrive and many more|
|Automatic Internet searches for missing ID3 tags, album artwork and song lyrics|
|High-performance tag editor, easy drag-and-drop tagging available|
|Convenient creation and wireless uploading of customized ringtones for cell phones and smartphones|
2) Help Desk Support
Find answers and solutions to the most frequently asked questions regarding Netflix™
When you think movie streaming, one of the names that first pops up in your head has to be Netflix™. With a monthly subscription of about $7.99, Netflix™ offers a large selection of movies, TV shows and music videos which can be streamed instantly over the internet using multiple portable devices (Smartphones, Tablets, Netbox, Xbox 360, PS3, Nintendo Wii, Blu-ray Players, HDTVs, iPad, iPhone, Kindle Fire, Roku etc. are all included). We were frequently asked for help regarding Netflix™ and our software both so please find solutions and answers to the most common issues by taking a look at the following FAQ:
Where can I find a list of Netflix™ Watch Instantly movie titles?
On the “Watch Instantly” tab at the top of the Netflix™ site, click "Genre". This breaks the movie selection down by category. You cannot see a list of all movies in alphabetical order but the genre classification should make it easier for you to choose one.
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How can I delete the recently watched history on Netflix™?
Log into your Netflix account and click the “Your Queue” option. A new page should pop up next. Click on the blue tab with the word “Instant” on it and scroll down until you reach the part of the page where your instant streaming movie list is displayed. Go to “Remove” and click the “X” symbol placed near the movie titles you want to delete from the history.
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Where can I find a list of Netflix™ Instant Watch devices?
Game consoles (PS3, Wii, Xbox 360), Blu-ray players, HDTVs, Streaming players (Roku, LG, SONY), Home Theater Systems (LG, Panasonic, RCA, Samsung, SONY), Phones and Tablets (Android, iPad, iPhone, Kindle Fire, Nook, Windows Phone) are included. You can find a full list of Netflix™ ready devices here: https://account.netflix.com/NetflixReadyDevices
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How do I stream Netflix™ Instant on my TV and what is the best device for that?
Streaming Netflix™ can be done using either a PS3, Xbox 360, Nintendo Wii or any other device that lets you stream from Netflix™ Instant.
Simply click on Netflix™ in the Video Marketplace. Follow the onscreen instructions to connect your Xbox 360 to your Netflix™ account. Xbox LIVE Gold membership is required.
On your PS3, visit the PlayStation Network section of the main menu. Simply install Netflix™ from the "What's New" area and follow the onscreen instructions.
Simply click on Netflix™ in the Wii Shop Channel. Follow the onscreen instructions to connect your Wii to your Netflix™ account.
You can also watch instantly via some Internet connected Blu-ray players and HDTVs, as well as your TiVo or Roku. (Source: Netflix.com)
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How many devices can I have on my Netflix™ streaming video account playing at the same time?
You can have up to 6 unique devices per account (including personal computers and Netflix ready devices), but the number of simultaneous streams depends on your account level. If you are on the streaming only or 1 disc plan you can watch on one device at a time, but with the 3-out DVD plan you can have 3 simultaneous streams. You can deactivate and activate another device, but the system only allows for 6 at the same time. A deactivated device can be reactivated later if you wish to resume using it. (Source: Netflix help system)
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How do you deactivate your Netflix™ account from an Xbox 360?
You can manually deactivate devices like your Xbox 360 from Netflix by following the steps below:
1. Login to your Netflix account, then click on “Your Account & Help” link located in the upper-right of your browser.
2. Go to “Settings” and click on the “Manage devices and computers” option.
3. A list with all your Netflix activated devices and computers should show up next (Xbox 360 should also be on the list).
4. To deactivate a device simply click the “Deactivate” button and then confirm that you want to deactivate that particular device in the pop-up box. Any deactivated devices can always be reactivated later if you wish to resume using them.
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How do I activate Netflix™ subtitles?
First, check if your movie or TV show has any subtitles included. For content that has subtitles, click the “Subtitles” button in the Netflix™ player on your PC or Mac. If you are using one of the Netflix ready devices (like Nintendo Wii, Xbox 360, Roku, PS3 etc.) go to the movie or TV show detail page and click the “Audio and subtitles” option before you begin playing your video. Some videos may have subtitles available in more than one language; if this is the case, you can choose which one you want to play.
In the case of TVs, you can adjust the settings yourself and set the subtitles to auto. They will show up automatically once you start playing the video. Remote controls usually have an option for turning subtitles on as well.
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Netflix CPU usage maxes out and causes video to lag, how can I get rid of this problem?
It could be a Silverlight problem. First you should try uninstalling and then reinstalling the latest Silverlight plugin. Another problem might be that the server you are running Windows on is not optimized for streaming videos.
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What is the best Netflix™ player? Should I use a PS3 or a Xbox 360 for streaming Netflix™ videos?
If you take the extra cost of a Gold membership out of the equation and just look at the quality of each application, the PS3 wins because it gets a 1080p stream from Netflix™. It is the only gaming console that does.
In the end, if you are an avid gamer and want the best gaming experience along with a solid Netflix™ device, choose the Xbox 360. If you are not an avid gamer and want the best Netflix™ device, choose the PS3.
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Movies and videos from Netflix.com are copyrighted. Any redistribution of them without the consent of the copyright owners may be a violation of the law in most countries, including the USA. Audials AG is not affiliated with Netflix™, nor the company that owns the trademark rights to Netflix™. This page is provided for compatibility purposes only, and in no case should be considered an endorsement of Audials Software products by any associated 3rd party. Netflix™
Different rights causes confusions by consumers
Today some types of Media are available for free and without an copy protection other types of Media are copy protected and part of Music subscription services or Video-on-demand platforms. In some countries it is legal to re-record copy protected Music, Videos, Audiobooks or Movies from Online streaming or DVD in other countries it isn´t.
So it is for a customer today difficult to know when will it be allowed to re-record, rip, copy and convert the streamed or bought media for the usage with the own PC, Smartphone, Tablet or other devices. In most cases of using Audials software it will be always the best to share the Media not with others. If record Media with Audials you should do this only for own usage.
There are two types of copy protection, which are implemented by Digital Rights Management (DRM):
1) Protection of content transmission
Contents are transmitted in encrypted form through e.g. internet. Then they are decrypted in the web browser or playback software, and outputted unprotected through the graphics card to the screen. This kind of protection is used for nearly all video-on-demand-services as well as for DVDs. Such contents can technically be recored by Audials screen recording without cracking any copy protection. However, whether a user is permitted to do so depends on the terms of the content service.
2) Protection of content display
Contents are transmitted in encrypted form through e.g. internet. They are also passed to the display by the playback software in encrypted form, too. (This is only possible with compatible display types, like certain HDMI devices). The display will decrypt the data immediately before showing them without allowing the computer to access them. This kind of protection is in use only for BlueRay discs nowadays. Such contents cannot be recorded with Audials, as Audials does not crack any copy protection.