Netflix™ Help Site

Find Answers and Solutions to the most asked Questions regarding Netflix™

On this page you will find two chapters that can help you solve some of the problems you might be experiencing with your Netflix™ account. In chapter one please find a description on how to record, capture, rip and download the HD video streaming of Netflix™ as your private copy for your own use and how to convert the videos and movies for your other devices at home and to go. In chapter two you will find the Netflix™ FAQ with solutions for the most important problems. Please go on with reading:

Learn how to record & download Netflix™ Streaming Movies & Original Series

Learn with only 3 easy steps how you can record, download HD Video Streams from Netflix™ for your private Use with Audials Moviebox

Step 1: Start Audials Moviebox and switch to Save Video

Start Audials Moviebox Windows software and switch to the “Save video” view located in the “Streaming” section. Select the profile with the desired video file format from “Format” on the downside of your screen.

Step 2: Click the Recording Button and start the Netflix™ Movie

Click the “Video recording” button and in the appearing dropdown-menu click on the tile with the title “Netflix“.  Open in your browser and select the movie or episode that you want to record. The recording of the video stream will start directly when playing the video. Make sure the video is played in original size so that the best possible quality can be achieved. Your progress of the recording will be displayed in the control window.

Step 3: Movie is automatically saved and ready for playback

When the recording of the video stream is complete the movie or episode will be transferred to the Audials playlist on the right side of your screen. The Netflix™ video streaming can be recorded and saved in the video file formats MP4, WMV, AVI, 3GP or others. The Audials Windows software will tag the file of the movie or the episode of a TV series afterwards. You can now play the video with Audials or drag and drop it into another application or Windows explorer to export it.

Record from any Video Streaming Service with Audials Moviebox

Record from any Video Streaming Service with Audials Moviebox

This streaming recorder has the advantage of preconfigured settings for recording and saving video from the most popular streaming platforms. All other video streams can be recorded with the program’s three different streaming methods. Using the preconfigured recording settings, you can record and save videos from Netflix™ with ease.

Free Trial without any Risk!

Download, install and learn how easy you can use Audials. The demo software shows you nearly the complete feature set with only a few limits. It´s free and you need no registration to test it.


Help Desk Support

Find Answers and Solutions to the most frequently asked Questions regarding Netflix™

Netflix™ Original Series and TV Shows

With Netflix™ you've got access to top HD TV shows like Narcos, House of Cards, Flash, Marvel's Daredevil, Between, Blodline, Sense8, Marco Polo, The 100, Gotham, The Walking Dead, iZombie, Orange Is The New Black, Reign, How To Get Away With Murder, Haven, Longmire, Bones, Hemlock Grove, Alphas, American Horror Story, The Vampire Diaries, The Originals, Breaking Bad, Revenge, Once Upon A Time, Scandal, Doctor Who, Lilyhammer or The Glades.

About Netflix™

When you think movie streaming, one of the names that first pops up in your head has to be Netflix™. With a monthly subscription of about $7.99, Netflix™ offers a large selection of movies, TV shows and music videos which can be streamed instantly over the internet using multiple portable devices (Smartphones, Tablets, Netbox, Xbox 360, PS3, Nintendo Wii, Blu-ray Players, HDTVs, iPad, iPhone, Kindle Fire, Roku etc. are all included). We were frequently asked for help regarding Netflix™ and our software both so please find solutions and answers to the most common issues by taking a look at the following FAQ:

What devices can I use to stream Netflix™ to my TV?

You can watch instantly from any Internet-connected device that offers a Netflix™ application, such as gaming consoles (Nintendo 3DS, PS4, PS3, PS Vita, Wii, Wii U, XBOX 360, XBOX ONE), DVD and Blu-ray Players (Funai, LG, Magnavox, Panasonic, Philips, Samsung, Sharp, Sony, Toshiba), HDTVs (Hisense, LG, Panasonic, Philips, Samsung, Sanyo, Sharp, Sony, Toshiba, Vizio), streaming players/Set-Top Boxes (Apple, chromecast, Amazon Fire, Nexus Player, nvidia Shield, Roku, Atlantic broadband, Blue Ridge, Cable ONE, dish, GCI TV, TiVo, Midco, RCN, suddenlink) , home theater systems (LG, Panasonic, RCA, Samsung, Sony), phones and tablets (Android, iPad, iPhone, kindle fire, Windows Phone).

Tip: When shopping for a device, look for the Netflix™ logo!

How do I watch Netflix™ on my computer?

1. Open your browser and go to
2. Sign into your Netflix account
3. Select a title you want to watch and play it back

If you don't have the Microsoft Silverlight plug-in installed, you will be prompted to download and install the free plug-in for your browser.

Can I stream Netflix™ in HD quality?

Yes, many Netflix™ TV shows and movies are available in HD. The picture quality while streaming may vary depending on your device. Also the picture quality may be affected by a variety of other factors, such as your location, the bandwidth available through and/or your Internet connection.

Streaming in HD uses more bandwidth than streaming in standard definition. You can manage the amount of data you use while streaming by adjusting the video quality. Simply visit the your account link on the Netflix™ website to change your video quality settings.

How fast does my Internet need to be?

The minimum required connection speed is 0.5 Mbps but the video quality might be better with a faster connection. As Netflix™ is a streaming service and movies and TV shows are streamed over the Internet, you must be connected to the Internet throughout you watch your desired video.

How does the Netflix™ App work?

You can use the Netflix™ streaming software with any Internet-connected device that offers a Netflix™ application. The software and also the functionality may vary by device and medium. The software may be embedded in a Netflix™ ready device or may be offered as an application to be downloaded onto devices like Apple iPhone™, Apple iPad™ or Android smartphones.

With how many devices can I use Netflix™ at the same time?

The number of devices that can be used simultaneously to watch Netflix™ depends on your membership plan. You may have up to 4 screens you can watch on at the same time depending if you are using the Basic, Standard or Premium plan.

What happens when my free trial is over?

Unless you cancel your membership before the free trial month is over, you will become a paying member of Netflix™. The method of payment you used to start your account will be charged to ensure you can continue enjoying streaming movies.

How do I pay for Netflix™

When you first decide to have a Netflix™ account, you get one free month to test the service. If you choose to remain a member of Netflix™ afterwards, you'll be billed once per month. The payment method that you used to start your Netflix™ account will be used so that you can directly go on with streaming movies. You can either pay via credit card or PayPal.

Please note

Movies and videos from are copyrighted. Any redistribution of them without the consent of the copyright owners may be a violation of the law in most countries, including the USA. Audials AG is not affiliated with Netflix™, nor the company that owns the trademark rights to Netflix™. This page is provided for compatibility purposes only, and in no case should be considered an endorsement of Audials Software products by any associated 3rd party. Netflix™