Netflix™ Support Page

How to capture Movies, TV-Series and HD Video Streaming from Netflix™ with Audials Moviebox


Netflix™ Help Site

Find answers and solutions to the most asked questions regarding Netflix™

On this page you will find two chapters that can help you solve some of the problems you might be experiencing with your Netflix™ account. In chapter one please find a description on how to record and download the HD video streaming of Netflix™ as your private copy for your own use and how to convert the videos and movies for your other devices at home and to go. In chapter two you will find the Netflix™ FAQ with solutions for the most important problems. Please go on with reading:

1) Learn how to record and download Netflix™ streaming videos

Please find attached a how to description on how you can record, download HD video streams from Netflix™ for your private use with Audials Moviebox

Best way to capture, download & record Netflix™ HD streaming video with Audials Moviebox
Start Audials Moviebox and switch to the “Save Video” view located in the “Streaming” section.

Start Audials Moviebox and switch to the “Save Video” view located in the “Streaming” section.

Select the profile with the desired file format from “Format”.

Select the profile with the desired file format from “Format”.

Click the “Video recording” button located in the upper third of your screen and choose the “Save all videos” option from the menu.

Click the “Video recording” button located in the upper third of your screen and choose the “Save all videos” option from the menu.

Open your browser. Go to and select the movie you would like to record from the video on demand section.

Now play the Netflix video in your browser.

Audials Moviebox detects the video window automatically and the recording starts immediately.

Audials Moviebox detects the video window automatically and the recording starts immediately.

The progress of the recording will be  displayed in the “Save Video” view of Audials.

The progress of the recording will be displayed in the “Save Video” view of Audials.

Wait until the video has finished playing; do not use your computer while the recording is taking place, otherwise the video quality will be compromised.

After the recording is complete, the video will be transferred to the Audials playlist on the right side of your screen saved as WMV, AVI, MP4, 3GP or H.264 file.

After the recording is complete, the video will be transferred to the Audials playlist on the right side of your screen saved as WMV, AVI, MP4, 3GP or H.264 file.

You can now play the video with Audials Moviebox or drag and drop it into another application or Windows Explorer to export it.

The best TV shows whenever you want them

With Netflix™ you've got access to top HD TV shows like House of Cards, Lilyhammer, Hemlock Grove, Arrested Development, Orange is the New Black, The Glades, Longmire, Fringe, Continuum, The Finder, Alias, Pretty Little Liars, Life, Breaking Bad, Bones, Burn Notice, Heartland, Copper, How I Met Your Mother, Supernatural, Eureka, Psych, Revenge, Once Upon A Time, Scandal, Doctor Who, Merlin, Hart of Dixie, The Walking Dead, The Vampire Diaries, Teen Wolf, Drop Dead Diva or Hit & Miss.

Audials in 120 Seconds - Record Video Streaming Services


Easily learn how to record and download Netflix™ and other video streaming services by watching our Audials-in-120-seconds video. After recording you can directly watch the video on your PC or convert it in every format you desire.

Audials Moviebox at a Glance: Tons of Options and Lots of Convenience at the Best Price


For its core functions Audials software has received accolades regularly from trade publications and is therefore beloved by millions of users around the globe. Furthermore, Audials software provides its users with a high degree of convenience and additional functions at no extra charge. Get on board today!

Buy now!Buy now!

Windows 8.1, 8, 7, Vista and XP

Audials software offers the latest technology and makes the most of all the benefits of the Microsoft operating systems, enabling ease-of-use with optimized user interfaces for Windows 8.1, 8, 7, Vista and XP on any device.

Record and save video streams
High-performance video recording technology combines network sniffers and direct access to graphic cards
Videos are saved without a reduction of quality compared to the source
Easy to use via micro recording windows for every video
Perfect for video streams, online movie stores, media centers and video portals
Record and save all videos as WMV, AVI, MP4, 3GP or H.264 file
Record user-defined picture sections as videos
Videos can be converted into suitable formats for any device after recording
Optional recording of audio tracks as MP3 files available
Convert video files and copy DVDs
Import all major video files for converting
Export video formats include WMV, MP4, MPEG4, AVI, 3GP and H.264
Converts video files as well by playing those files and automatically re-recording them from the screen
Extracts audio tracks from videos as audio files
7 universal profiles for easy configuration
Over 100 device profiles ensure optimized video output for all major playback device types
Optimizes files for PC, Mac, smartphone, tablet, iPhone, iPad, Xbox, PS3, PSP, Nintendo DS and many others
Batch conversion and automatic shut-down after completion of task available
Reads and converts DVDs directly, convenient partial-automatic selection of main film and language
Problematic DVDs can be copied by playing those files and re-recording them
Converts any DVD to the correct format for tablets, smartphones and netbooks
Enjoy your media anywhere with the media center, on your smartphone or with cloud storage
Convenient player with playlist management functions and graphic cover display
Various displays available according to artist, genre, etc.
Displays for beginners and experts available with configured information columns
Matching playlists for similar artists and genres generated automatically
Supports YouTube links and videos in playlists
Dual-device display enables flexible transfer from and to a wide-variety of devices and file locations
Optimized for Android smartphones, direct browsing and using playlists etc.
Compatible with iPhone / iPad / iPod and iTunes, perfect for filling up Apple hardware
Memory display for all devices
Copying in the background
Preconfigured for TelekomCloud, Dropbox, Microsoft Skydrive and many more
Automatic Internet searches for missing ID3 tags, album artwork and song lyrics
High-performance tag editor, easy drag-and-drop tagging available
Convenient creation and wireless uploading of customized ringtones for cell phones and smartphones

2) Help Desk Support

Find answers and solutions to the most frequently asked questions regarding Netflix™

When you think movie streaming, one of the names that first pops up in your head has to be Netflix™.  With a monthly subscription of about $7.99, Netflix™ offers a large selection of movies, TV shows and music videos which can be streamed instantly over the internet using multiple portable devices (Smartphones, Tablets, Netbox, Xbox 360, PS3, Nintendo Wii, Blu-ray Players, HDTVs, iPad, iPhone, Kindle Fire, Roku etc. are all included). We were frequently asked for help regarding Netflix™ and our software both so please find solutions and answers to the most common issues by taking a look at the following FAQ:

What devices can I use to stream Netflix™ to my TV?

You can watch instantly from any Internet-connected device that offers a Netflix™ application, such as gaming consoles (game consoles (PS3, Wii, XBOX 360), DVD and Blu-ray Players (Dynex, Philips, Sony, Toshiba, LG, Insignia, Magnavox, Panasonic, Sharp, Pioneer, RCA, Samsung, Yamaha, VIZIO), HDTVs (Haier, Hisense, Insignia, JVC, LG, Panasonic, Samsung, Sanyo, Sharp, Sony, Toshiba, Vizio), streaming players/Set-Top Boxes (Apple, Asus, chromecast, D-Link, Funai, LG, Logitech, Magnavox, Netgear, RCA, Roku, Sony, TiVo, Vizio, WD) , home theater systems (LG, Panasonic, RCA, Samsung, Sony), phones and tablets (Android, iPad, iPhone, kindle fire, Windows Phone, nook). These devices are manufactured and sold by device manufacturers.

Tip: When shopping for a device, look for the Netflix™ logo!

How do I watch Netflix™ on my computer?

To begin watching movies and TV shows from your PC or Mac:

1. Open an Internet browser and go to
2. Sign into your Netflix account
3. Select a title to Play

If you do not already have Microsoft Silverlight plug-in installed, you will be prompted to download and install the free plug-in for your web browser. Just follow the instructions to get started.

Can I stream Netflix™ in HD quality?

Yes! Many Netflix™ titles are available in HD. The picture quality while streaming movies & TV shows may vary from computer to computer, and device to device. Picture quality may be affected by a variety of other factors, such as your location, the bandwidth available through and/or speed of your Internet connection.

Streaming in HD uses more bandwidth than streaming in standard definition. Please check with your Internet provider for information on possible Internet data overage charges, as you are responsible for all Internet access charges. You can Manage Bandwidth Usage--the amount of data you use while streaming--by adjusting the video quality of your instant watching experience. Simply visit the Your Account link on the Netflix™ website to change your video quality settings.

How fast does my Internet need to be?

The minimum required connection speed is 0.5Mbps.

While Watch Instantly works with many different levels of broadband, the speed and bandwidth of your broadband Internet connection may impact your viewing experience. Netflix™ streams a little bit of data as a buffer each time you start a movie or TV show. Frequently starting and stopping movies & TV shows will result in a minor increase to the amount of data Netflix™ streams to you per hour. In most cases, this will be less than a few minutes worth.

Netflix™ is a streaming service--movies and TV episodes are streamed over the Internet, not being downloaded, so you must be connected to the Internet throughout the Watch Instantly experience.

How does the Netflix™ App work?

Netflix™ streaming software enables you to watch instantly content from Netflix™ through any Internet-connected device that offers a Netflix™ application. The software may vary by device and medium, and functionality may also differ between devices. For example, this software may be embedded in a Netflix™ ready device or may be offered as an application to be downloaded onto a device such as the Apple iPad™.

How many devices can I use Netflix™ on at the same time?

The number of devices that may be allowed to instantly watch simultaneously will depend on your membership plan. To see the details of your membership plan, go to "change plan information" in the Your Account page. You may have up to six (6) unique authorized Netflix™ ready devices associated with your Netflix™ account.

How do I pay for Netflix™

If you choose to remain a member of Netflix™ after your free trial, you'll be billed once per month on the date that you originally signed up. The payment method that you used to start your Netflix™ account will be used so that you can directly go on with streaming movies. You can either pay via credit card or PayPal.

What happens when my free trial is over?

Unless you cancel your membership before the free trial is over, you will become a paying member of Netflix™. The method of payment you used to start your account will be charged to ensure you can continue enjoying streaming movies.

Please note

Movies and videos from are copyrighted. Any redistribution of them without the consent of the copyright owners may be a violation of the law in most countries, including the USA. Audials AG is not affiliated with Netflix™, nor the company that owns the trademark rights to Netflix™. This page is provided for compatibility purposes only, and in no case should be considered an endorsement of Audials Software products by any associated 3rd party. Netflix™

Different rights causes confusions by consumers

Today some types of Media are available for free and without an copy protection other types of Media are copy protected and part of Music subscription services or Video-on-demand platforms. In some countries it is legal to re-record copy protected Music, Videos, Audiobooks or Movies from Online streaming or DVD in other countries it isn´t. So it is for a customer today difficult to know when will it be allowed to re-record, rip, copy and convert the streamed or bought media for the usage with the own PC, Smartphone, Tablet or other devices. In most cases of using Audials software it will be always the best to share the Media not with others. If record Media with Audials you should do this only for own usage.

There are two types of copy protection, which are implemented by Digital Rights Management (DRM):

1) Protection of content transmission

Contents are transmitted in encrypted form through e.g. internet. Then they are decrypted in the web browser or playback software, and outputted unprotected through the graphics card to the screen. This kind of protection is used for nearly all video-on-demand-services as well as for DVDs. Such contents can technically be recored by “Audials screen recording” without “cracking” any copy protection. However, whether a user is permitted to do so depends on the terms of the content service.

2) Protection of content display

Contents are transmitted in encrypted form through e.g. internet. They are also passed to the display by the playback software in encrypted form, too. (This is only possible with compatible display types, like certain HDMI devices). The display will decrypt the data immediately before showing them without allowing the computer to access them. This kind of protection is in use only for BlueRay discs nowadays. Such contents cannot be recorded with Audials, as Audials does not crack any copy protection.