Status: May 2025
Audials aims to provide all users with an optimal experience at all times. To achieve this, we continuously work with great effort on important improvements, which are all included in the purchase price and offered free of charge. We also provide personal support through our support team.
For technical reasons, however, we can no longer fully provide the complete Audials service for outdated versions. The full Audials service is available for
Audials 21: no longer supported
Audials 22: no longer supported
Audials 23: no longer supported
Audials 24: until the end of 2025
We are no longer offering updates and support for older versions.
We recommed upgrading to the current generation
In most cases, Audials AG frequently updates your software in the background free of charge during numerous service cycles, so that you can enjoy your entertainment without any effort on your part.
The Search&Record plugins are used to search portals like YouTube, Soundcloud, Spotify, and others for music, and to download or link music tracks from there. From time to time, however, these music services change. Or new ones are added. In these cases, Audials develops new “Search&Record Plugins” and makes them available as part of the Audials service.
New or changed plugins are automatically loaded in the background and automatically enabled by Audials at the next restart.
Audials knows millions of artists. For all important ones, it knows the entire discography: all music tracks and albums that this artist has ever released. Of course, this data changes constantly: new artists emerge, but above all, all artists are constantly producing new music tracks. One of Audials’ great strengths is suggesting the right music each time. For this, it not only needs knowledge about all the music tracks in the world, but also about the diverse relationships between them – which music is similar to which, and so on. This data is calculated with great effort, which also involves the use of artificial intelligence.
The Audials music database, which is so important for ensuring functions like music search, wish list, and many more, is therefore continuously updated as part of the Audials services. These updates are enabled immediately and automatically.
The world of music is huge. The Audials team finds interesting, new, worthwhile music for you and makes it available to you weekly as Audials Charts.
The new Audials charts become visible automatically.
The world’s radio stations are constantly changing: new ones are added, some cease operations. Above all, however, the streaming addresses change frequently. Audials therefore updates the radio station database regularly about every 2 weeks.
These updates are enabled immediately and automatically.
The so-called Capture Backend is a central component that ensures Audials remains compatible with browsers and music streaming apps to record music tracks from them. However, both music streaming services and web browsers change more frequently. In these cases, a new version of the “Capture Backend” is necessary for Audials to remain compatible. Audials provides this as part of the service.
Capture Backend updates happen in the background and are automatically executed at the next start. Audials displays a notice in the footer.
Video streaming is a very complex task. Audials contains a highly optimized recording core that can save video streams directly from the graphics card in the highest quality. Whenever video streaming services change, or web browsers are updated, or the operating system, or important graphics card drivers change – which happens relatively frequently – it may be necessary to modify the Audials video recording core to continue enabling optimal performance. This is part of the Audials services.
Furthermore, new video services may become popular. Then Audials will also deliver an update, offering a tile for easy optimal recording of such services.
These updates for video streaming happen in the background and are automatically executed at the next start – Audials displays a notice in the footer. As a user, you don’t need to do anything.
Podcast episodes change constantly. Audials continuously finds new episodes. Furthermore, new podcasts are added, or podcasts go offline. For this, Audials regularly provides – about every two weeks – an update of the podcast catalog.
These updates are enabled immediately and automatically.
The media libraries constantly publish new content. Therefore, the Audials catalog of all television programs is constantly updated. But there are also new shows, or even new television channels. Of course, an update is also provided then. The live streams are regularly checked and updated.
These updates are enabled immediately and automatically.
Occasionally, there are improvements that cannot be automatically made available through the update mechanisms described above. These can be bug fixes, improvements, adjustments to new Windows updates, and much more.
These updates are offered via an update button and executed when the user clicks, as they take a few seconds and require a restart. This way, you can run them when it’s not disruptive.
Audials AG maintains an online support at its own expense. The Audials support team helps you to optimally benefit from your Audials.
In the support area, you will find a variety of articles. These are created by the support team based on experience with users and are continuously updated for you.
While Audials AG does not offer telephone support, you can always contact the Audials support team directly online with any questions. We will do our best to help you!
